Best practices

Video
2 min read

WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT

“Behind the AI there is always a customer who is a person,” is a statement all…

Video
4 min read

WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

Article
3 min read

WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
8 min read

Workforce optimisation: The ultimate guide for 2024

Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.

Article

100+ catchy sales slogans and taglines that customers will love

The best sales slogans and taglines live on in your customers’ minds for years to come. Learn what makes a catchy slogan and how to use it to generate next-level sales.

Article
2 min read

Community tip: how to set a reminder on a ticket

It’s great to be able to put a ticket on hold but I’m sure you’ve suffered…