Artificial intelligence

Video
4 min read

WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

Article
4 min read

The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

Article
4 min read

How AI is making more intelligent CX and service agents

The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…

Article
2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Ebook

Unlock personalised service at scale with a unified customer view

Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.

Article
11 min read

Deep learning vs. machine learning: what’s the difference?

Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.

Article
4 min read

How AI infused immersive CX can help retailers win the battle for customer loyalty

The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…