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Latest stories

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10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

Customer experience

Article
6 min read

How e-commerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.

Artificial intelligence

Article
5 min read

Top 3 things retailers are missing in digital CX

How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

Retail

Article
5 min read

A+ integrations

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

Why building a connected sales organisation that can navigate uncertainity is the need of the hour

Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.

Zendesk

Article

How leading healthcare organisations are transforming the patient and employee experience

Learn how leading healthcare organisations are addressing industry challenges while creating a better experience for their employees.

Healthcare Industries

Article

Why ESG is a key ingredient in creating a next-generation business

A robust ESG strategy is no longer a “nice to have” but a critical differentiator for brands and an imperative for business growth.

ESG

Article
5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.

Article

The ultimate guide to CX in retail

Learn the six best practices for creating great retail customer experiences.

Article

Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

Article

Future of fashion: stitching convenience with sustainability

To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.

Best practices Customer experience ESG Retail

Article
5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.

Customer expectations Customer retention

Article
4 min read

Power move: CX strategies for energy and utility companies

This winter will mark the third year of COVID-19 pandemic. Along with the human toll of…

Article

CX Accelerator 2023: the evolving role of support agents

CX Accelerator

Article

5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?

Retail Topics

Article

The service recovery paradox

How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.

Customer experience