Article

Article
5 min read

Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

Article

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

Article
3 min read

How communicating in a simple and concrete manner boosts effectiveness

Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…

Article
7 min read

“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

5 ways omnichannel routing helps you manage operations effectively

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…

Article
5 min read

How to take airline CX out of a holding pattern

Reach new heights with better customer experiences. Get our top tips and expert advice.

Article
4 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

Article
4 min read

3 ways healthcare companies are improving customer experience

Quality customer service in healthcare is more important than ever. Here’s how to stay ahead of the curve.

Article
5 min read

The three hottest trends in eCommerce right now

Today’s eCommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities,…

Article
5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

Article
6 min read

How European retailers can ride out the economic storm

With winter just around the corner, most consumers in Europe are putting away their summer clothes,…

Article
10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

Article
6 min read

How e-commerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why e-commerce brands are looking toward conversational AI as the solution.

Article
5 min read

Top 3 things retailers are missing in digital CX

How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

Article
5 min read

A+ integrations

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

Article
5 min read

Why building a connected sales organisation that can navigate uncertainity is the need of the hour

Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.

Article

How leading healthcare organisations are transforming the patient and employee experience

Learn how leading healthcare organisations are addressing industry challenges while creating a better experience for their employees.

Article

Why ESG is a key ingredient in creating a next-generation business

A robust ESG strategy is no longer a “nice to have” but a critical differentiator for brands and an imperative for business growth.

Article
5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.