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How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

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Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

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5 min read

Why business survival and stability hinges on CX transformation

Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…

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4 min read

6 tips to help business owners beat stress

Small businesses flourish when employees are at their best, and firms should always feel like they…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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4 min read

Why crypto's future rests on CX

Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…

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5 min read

Why great CX is the doorway to success with open banking for financial services firms

Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…

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3 min read

Spain’s Customer Service Law: an opportunity for growth

Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…

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6 min read

How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.

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4 min read

Why P&C insurance companies need to invest in claims customer service now

Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.

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4 min read

Retain your customer base through a recession

During an economic slowdown, you can take specific steps to maintain and even grow your existing customer base. Deepen customer relationships by delivering seamless, personalised CX on all channels.

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5 min read

Revamping the checkout experience

The checkout point is the most important stage of the customer journey for retailers, a moment…

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4 min read

Drive revenue during an economic downturn

Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

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4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.

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5 min read

3 ways AI integrations are shaping the future of retail

Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…

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7 min read

Breaking the silence: How AI is giving a voice to domestic violence survivors

Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…

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4 min read

Unlocking the power of conversational AI in banking and finance

Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…

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4 min read

Digital lending leads the way

Since smartphones were first introduced in the early 2000s, digital platforms have dramatically changed the way…

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4 min read

How companies can make the most out of Buy Now Pay Later services

This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…

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6 min read

COP27 and ESG: What businesses should look out for at this year’s conference

It’s time for our wake up call. We are being warned that we are at the…