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Latest stories

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4 min read

Revealed: The simple secret to boosting SME productivity

Many of us start the new year with good intentions, but halfway through January, you may…

Employee experience Productivity

Article

What is product knowledge? Definition + importance for CX

Product knowledge and customer service go hand-in-hand—the more agents know, the better they can serve your customers. Find out how to up your customer service team’s product knowledge and improve your CX.

Article

Know it all with a chatbot for customer service

Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…

AI and automation

Article

Big Brands CRM Case Studies 2022

Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…

CRM

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article

Talk the talk and walk the walk with inbound process

Even in the digital age, inbound call centres play an important role in customer support. For…

Customer support Phone Talk

Article

The World’s Most Productive Countries in 2022

Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.

Productivity

Article
6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Social responsibility

Article
5 min read

Streamline call centre BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

Article
3 min read

CX Trends 2023: immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

Analytics and data