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4 min read
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
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What is product knowledge? Definition + importance for CX
Product knowledge and customer service go hand-in-hand—the more agents know, the better they can serve your customers. Find out how to up your customer service team’s product knowledge and improve your CX.
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Know it all with a chatbot for customer service
Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…
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Big Brands CRM Case Studies 2022
Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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Talk the talk and walk the walk with inbound process
Even in the digital age, inbound call centres play an important role in customer support. For…
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The World’s Most Productive Countries in 2022
Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.
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6 min read
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
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5 min read
Streamline call centre BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Article
3 min read
CX Trends 2023: immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
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5 min read
Why it's time for the public sector to join the digital fast lane
Whether we like it or not, recent events have catapulted us into the digital world. Three…
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7 min read
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
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6 min read
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
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4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
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5 min read
Why business survival and stability hinges on CX transformation
Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…
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4 min read
6 tips to help business owners beat stress
Small businesses flourish when employees are at their best, and firms should always feel like they…
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4 min read
Why crypto's future rests on CX
Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…
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5 min read
Why great CX is the doorway to success with open banking for financial services firms
Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…
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3 min read
Spain’s Customer Service Law: an opportunity for growth
Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…
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6 min read
How to scale a multilingual support team with AI
Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.
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