Article

Article
4 min read

How Zendesk for Startups program can help startups survive the funding winter

The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…

Article
10 min read

30-60-90 day sales plan: examples, tips, and template

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

Article
4 min read

Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.

Article
4 min read

Why CX is a key differentiator in the rise of embedded finance

Embedded finance has become a hot topic in the last few years, offering new revenue streams…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

3 consumer trends shaping grocery retail in 2023

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…

Article
2 min read

Engage, deflect or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.

Article
5 min read

How AI and data analysis can help your business provide the personalised service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Article
5 min read

A CX challenge: 3 ways utility companies can invest in their customer service

For the past year, the rise of utility bills has crept into most of our daily…

Article
3 min read

Zendesk VoIP for business for more affordable customer calls

How do you turn a customer into a fan? Ironically, one of the best ways to…

Article
5 min read

Zendesk Enterprise Chatbot - improve customer relationships

In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…

Article
3 min read

Build your email list business using chatbots

How many emails will you send today? At a guess, we’d say close to a hundred.…

Article
5 min read

Zendesk customer journey map - understand your customers

Customer experience is more important now than ever before. Today, a staggering 80 per cent of…

Article
6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s no easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

Article
1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

Article
4 min read

AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…

Article
5 min read

Why passwordless authentication holds the key to smoother CX

The recent explosion of Software-as-a-Service (SaaS) tools and the rapid increase of digital services means we’re…

Article
3 min read

From the Customer’s lens: Order to cash - the Issue of integration in manufacturing

Many of the largest manufacturers have grown through acquisition, and this means bringing together so many…

Article
3 min read

Changing tides: Rise of D2C and why manufacturers must now think of consumer’s first

When it comes to creating processes that efficiently make quality products, manufacturing has a huge amount…

Article
9 min read

5 digital banking customer experience trends to consider for 2025

Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.