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3 min read
Five ways in which customer interaction can improve your business
Customers will call, customers will interact and customers will even vent at you. But the truth…
Article
1 min read
Repeat Customer: behind the scenes of great #CX
When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps
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Zola marries passion for support with modern tools
Zola is reinventing the wedding planning and registry experience.
Article
4 min read
De-stress the change management process
Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to a new strategy, or an organizational change
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
5 min read
Be the type of tech support team you want to interact with
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
Article
6 min read
How Freshly provides seamless, time-sensitive support
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
Article
5 min read
All about average handle time
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
Article
11 min read
What is average handle time (AHT) and how do you calculate it?
Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.
Article
2 min read
Be ready for anything: support forecasting and scheduling
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
Article
5 min read
Fullscript’s prescription for omnichannel customer success
Fullscript provides a single, easy route to better health.
Article
8 min read
The startup spouse: a view from the other side of bed
Over half a million people become entrepreneurs in the United States each month. That’s a lot…
Article
4 min read
10 Customer experience KPIs
According to recent research, by the year 2020, customer experience will overtake price and product as the key brand differentiator.
Article
2 min read
Building customer loyalty with great support
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.
Article
4 min read
Three things to consider when offering self-service
The applications and benefits of customer self-service are vast, touching everything from global support to brand awareness.
Article
7 min read
Knowledge management best practices
A Q&A with Forrester's Kate Leggett on knowledge management best practices.
Article
8 min read
24/7 Support without 24/7 staff
Providing support around the clock can be very difficult.
Article
2 min read
Content Cues: for agile and collaborative help content
Staying on top of knowledge management for help centers can be tricky, but it's a lot easier with help from artificial intelligence
Article
2 min read
Introducing Content Cues for Zendesk Guide Enterprise
Empowering customers to help themselves is major part of a successful customer service organisation.
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