Article
Article
3 min read
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done.
Article
8 min read
Improvements to Zendesk’s terms and policies
It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers.
Article
6 min read
Take an integration vacation
Here are all of the great new integrations for May: Sprinklr Sprinklr is the most complete social media management system for the enterprise.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
1 min read
Differentiated customer experiences start with better cross-functional collaboration
Great customer service is the backbone of great customer relationships.
Article
5 min read
International relations 101: The keys to multilingual support success
“Querer é poder” is a Portuguese proverb that roughly translates to, “Where there’s a will, there’s a way.
Article
4 min read
Introducing The Suite: Zendesk's omnichannel solution
Zendesk 's newest customer service solution —The Suite.
Article
5 min read
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Article
3 min read
Five ways in which customer interaction can improve your business
Customers will call, customers will interact and customers will even vent at you. But the truth…
Article
1 min read
Repeat Customer: behind the scenes of great #CX
When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps
Article
Zola marries passion for support with modern tools
Zola is reinventing the wedding planning and registry experience.
Article
4 min read
De-stress the change management process
Change management might be needed for all sorts of reasons, such as an implementation of a new technology, transition to a new strategy, or an organizational change
Article
5 min read
Be the type of tech support team you want to interact with
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
Article
6 min read
How Freshly provides seamless, time-sensitive support
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
Article
5 min read
All about average handle time
A customer’s time is precious, and so is yours. Average handle time can help companies gauge the strength of their call center and phone support.
Article
11 min read
What is average handle time (AHT) and how do you calculate it?
Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.
Article
2 min read
Be ready for anything: support forecasting and scheduling
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
Article
5 min read
Fullscript’s prescription for omnichannel customer success
Fullscript provides a single, easy route to better health.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.