Article
Article
2 min read
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
Article
4 min read
4 surprising findings on big companies and customer support
One size doesn’t fit all when it comes to running a support team.
Article
4 min read
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities.
Article
5 min read
Every ticket is a puzzle: One advocate’s drive to solve them
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
4 min read
How Zendesk customers gain value with ticketing and real-time support
Expectations for the speed of support have skyrocketed.
Article
5 min read
Using a smart knowledge base to unlock agent potential
Customer support jobs are most rewarding when agents come through with the right help at the right time.
Article
11 min read
4 ways customer support agents can make a career pivot
Recently, while watching old episodes of The Office, I was reminded of the root basis of…
Article
3 min read
Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge base of content can aid agents with the information they need to better serve customers
Article
6 min read
5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the customer experience.
Article
6 min read
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?
Article
2 min read
6 steps towards developing a customer support career path
As with any profession, a customer service job can grow in different directions, leading to many new opportunities.
Article
2 min read
Will your support team work from a central location or virtually?
If you find yourself in the position of needing to expand your support team, one important factor will be whether you want your agents to work from a central location or a dispersed workforce
Article
1 min read
Three things to keep in mind when recruiting customer service agents
Finding the right customer service agents is a difficult task.
Article
3 min read
Omnichannel vs. the other way
If you’ve followed Marisa’s journey with Frozen Outdoor, as well as how—and why—the company implemented omnichannel customer service, then you might be wondering: what’s it like for agents on the
Article
2 min read
Announcing the Zendesk and WhatsApp Integration
We’re excited to announce the launch of our integration with WhatsApp Business Solution.
Article
3 min read
What’s the haps with the apps?
We’re closing out July with some great new apps: GDPR Redaction App The GDPR Redaction App helps you remove user and ticket data in accordance with GDPR requests
Article
6 min read
How to build customer loyalty with shipping
Some retailers see shipping and delivery as solely utilitarian.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.