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5 biggest gaps in customer service for mid-size companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

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Mastering change management

See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company

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Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

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Personalised customer service: what it is and how to provide it

Personalization matters more than ever. Here’s how to leverage customer data and omnichannel support to create personalized customer experiences.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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How is machine learning being used in customer service?

Machine learning in customer service is used to provide a higher level of convenience for customers…

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How to write a sales email: 6 sales email examples that work

Write, send, and refine the perfect sales email.

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18 sales follow-up email templates to boost conversions

The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.

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Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

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12 sales email templates for every stage of the sales pipeline

From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.

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Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high quality customer service — here's why.

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The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

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6 call centre script best practices

The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.

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Help desk vs service desk: what’s in a name?

Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs

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Knowledge management maturity: Tips for levelling up

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organisations can keep content relevant.

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Build a sales management process that works in 4 steps

Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.

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Customer experience is a team sport

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport

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34 powerful CRM reports you should be using

CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?

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From content manager to cross-functional collaborator

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.

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CRM best practices for every stage of the sales funnel

Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.