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Customer reviews: how to get and use them [+ templates]

Most of your customers read reviews before deciding to purchase a product or service. Here’s how to get more customer reviews that convince people to buy.

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Three hidden costs of Freshdesk: Why low licence fees can be deceptive

Freshdesk says that you’re saving money on their low licence costs, but there are big trade-offs to consider.

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In an uncertain world, knowledge is power

Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.

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SaaS sales 101: a beginner’s guide to selling

The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.

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At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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How to start a virtual call centre that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

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A good positioning statement shapes the customer experience you want to deliver and guides the teams who make it happen. Here’s how to write one.

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Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.

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6 top personality traits of a successful salesperson

You want to hire a new salesperson for your team. Multiple interviews go by and the candidates start to blend together.

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How SPIN selling works (and 34 questions you can use to close more deals)

Most salespeople have heard of the SPIN selling methodology – but not everyone knows how to execute it. Here's what you need to know about it.

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Beginner's guide to the sales process for start-ups

For start-up founders and sales teams, here is a crash course on the sales process, including key definitions, techniques and best practices.

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Empathy circles: from a moment to a movement

Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe

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What is call listening and how to it can improve your call centre's performance

Call listening can help improve your customer service team's performance. Here's what you need to know.

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The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

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CCaas: The definitive guide to contact centre as a service (+ the five best providers)

It's time to drop your dated call centre technology. Learn how a CCaaS solution helps you connect with customers across all channels.

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What do successful startups have in common?They prioritise CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

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What is an enterprise help desk and how does it benefit your team?

Here are the tools that you'll need to meet your customers’ expectations, at scale.

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Four ways in which badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

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Customer onboarding guide for 2021: Purpose, examples, and best practices

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’ onboarding strategy.

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How to grow your customer base

Learn the best ways to win new customers and keep the old.