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What is customer obsession? How to become customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

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8 customer courtesy tips and why it matters

Find out why compassionate customer service matters, and what it can do for your business.

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What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

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Integrations galore

Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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What is omnichannel customer service? Definition, importance and strategy

Take an omnichannel approach to create seamless, reliable customer interactions.

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What is a contact centre? Definition, types, and use cases

Establish a flexible, dynamic contact centre to drive customer loyalty and improve agent efficiency.

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Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

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Transformation in the money transfer industry: The impact of customer expectations

Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…

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An overview of apps for startups

We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.

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Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.

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How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?

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Customer reviews: how to get and use them [+ templates]

Most of your customers read reviews before deciding to purchase a product or service. Here’s how to get more customer reviews that convince people to buy.

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Three hidden costs of Freshdesk: Why low licence fees can be deceptive

Freshdesk says that you’re saving money on their low licence costs, but there are big trade-offs to consider.

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In an uncertain world, knowledge is power

Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.

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SaaS sales 101: a beginner’s guide to selling

The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.

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How to start a virtual call centre that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

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What is a positioning statement? Examples, template + tips

A good positioning statement shapes the customer experience you want to deliver and guides the teams who make it happen. Here’s how to write one.

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What is a customer success manager, and what do they do?

Learn the key responsibilities of the customer success manager role.

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6 top personality traits of a successful salesperson

You want to hire a new salesperson for your team. Multiple interviews go by and the candidates start to blend together.