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5 min read

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

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The five steps in the sales process that turn prospects into customers

When you set off on a road trip, you have a vehicle and a map. On…

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2 min read

Customer experience: 5 simple strategies that bring immediate improvement

Experts share the CX strategies that make a real difference.

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8 min read

Customer service acronyms explained

Customer service acronyms can be confusing to those still learning the field. Learn the explanations behind 30 common customer service acronyms.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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5 min read

Four ways in which Zendesk can make your life easier, now

Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).

Article
8 min read

How we work: the employee experience reimagined

Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.

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9 min read

A guide to customer service reports

Discover the reports that help you better understand and improve the customer experience.

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10 min read

What is interactive voice response (IVR)? a complete guide

IVR technology can be a game changer for call centres. Discover what an IVR system is and how it improves phone support.

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10 min read

What is customer obsession? How to become customer obsessed

We’ve all heard the stories of companies going above and beyond to provide their customers with…

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7 min read

Why customer courtesy matters (and eight tips for how to nail it)

Find out why compassionate customer service matters and what it can do for your business.

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8 min read

What is customer-facing? Everything you need to know about customer-facing roles

Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.

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6 min read

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…

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11 min read

What is omnichannel customer service? Definition, importance and strategy

Take an omnichannel approach to create seamless, reliable customer interactions.

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8 min read

Why a contact centre will improve your customer service (and your bottom line)

Establish a flexible, dynamic contact center to drive customer loyalty and improve agent efficiency.

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1 min read

Understanding call center burnout

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

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4 min read

Transformation in the money transfer industry: The impact of customer expectations

Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…

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6 min read

An overview of apps for startups

We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.

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3 min read

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.

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9 min read

How to anticipate your customer needs and solve them

What are customer needs, and how can your business solve for and anticipate them?