Article

Article
12 min read

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

Article
11 min read

16 customer service tips for 2024 and beyond

Customer service tips for customer service Champions.

Article
2 min read

Shopify x Zendesk: perfectly paired to help retailers connect with customers

See why this powerful partnership means big things for small ‘e-tailers’.

Article
4 min read

Ways to innovate into 2023 – and beyond

Let’s be honest. The way in which we operated at the start of 2020 will never…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
6 min read

What is call centre workforce management?

In a call centre, workforce management is a set of processes used to optimise productivity and reduce risk. Learn why this is so important in our guide.

Article
3 min read

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Article
5 min read

The impact of artificial intelligence on customer experience

Artificial intelligence (AI) is the buzzword on everyone’s lips right now. It’s thrown carelessly about in…

Article
7 min read

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

Article
9 min read

Customer portals: 5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

Article
7 min read

Why you should integrate your agent support and product teams

Guest blog from Alexis Fogel, CEO, Stonly Regardless of your industry or product, your agent support…

Article
2 min read

Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

Article
16 min read

What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

Article
15 min read

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Article
7 min read

Turning adversity into advantage: Accelerate with CX maturity in Europe

The performance gap between the leaders and the laggards of customer experience (CX) is widening and…

Article
11 min read

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

Article
8 min read

An enterprise guide to personalised service

Enterprise companies often get a bad report when it comes to personalised service. It’s up to you to change the narrative.

Article
6 min read

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

Article
6 min read

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers.Here's how.

Article
5 min read

Adapting to the shifting customer journey: Conversational business goes mainstream

The way humans communicate is constantly changing. From the onset of emails and mobile phone SMS…