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The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

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How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, calling…

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How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

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Customer service flowchart: find out what it is, what it is for, and how to make one

Optimise your customer service, standardise the process, improve customer satisfaction. Understand the importance of a customer service flowchart and how to create one.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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Three great knowledge management examples to help you and your customers

Good design, simple browsing and easy access to information. See some examples of knowledge management and recommended practices.

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AI in customer service: what it is, how to use it and its impact on your company

A guide to everything about artificial intelligence in customer service. What is it, how can you use it, and what is its impact on the company? Use cases and benefits.

Article
7 min read

Live chat vs. phone support: which should you choose? 

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when comparing live chat vs. phone support. 

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CX is at a digital tipping point - here’s what IT leaders can prepare for 

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward. 

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The importance of customer service benchmarking

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

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6 min read

Redefining CX for a new era – CX Trends in Europe 2021

During times of significant uncertainty, the main thing humans want is communication. Over the last year,…

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8 min read

How to embrace new behaviours in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

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9 min read

5 reasons why the customer is always right

“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.

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Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

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7 min read

What is Platform as a Service? PaaS examples, applications, and advice

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

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3 min read

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

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6 min read

How are you catering to the army of new digital shoppers?

Say hello to the latest digital generation. The global pandemic has created a whole new raft…

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How to unlock growth with the Zendesk Suite

Customer experience is the new driver for business growth. Read on to learn how you can set up for success.

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6 min read

Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.

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5 min read

Knowledge-centred service (KCS): The basics + benefits

Knowledge-centred service is a philosophy that leverages the knowledge management process to improve team customer service and organisational productivity. Learn more below.