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WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT

“Behind the AI there is always a customer who is a person,” is a statement all…

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Zendesk Women in Leadership: How to overcome imposter syndrome

“I actually feel it right now… Why does anyone want to listen to me talk?” The…

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WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

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Capgemini & Zendesk: Transforming employee experience

The modern HR landscape is rapidly evolving, and at the heart of this transformation is the…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

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Capgemini and Zendesk: Making personalised customer experience a reality

(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…

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AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.

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Top 5 reasons to attend Zendesk Showcase 2024 in London

The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to London June 20—is the must-attend CX event in the UK this year.

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Workforce optimisation: The ultimate guide for 2025

Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.

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The AI-powered future of CX and EX is here – let us be your guide

The Zendesk Relate event is coming to Las Vegas from 16 to 18 April – you’ll see inspiring speakers, gain knowledge to take home and get best practice you can implement.

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Tech for good: How AI is empowering survivors of domestic violence

The fear of speaking out and asking for help is immense, and real, especially for the…

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The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

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The end of the survey era (as we know it) is nigh

Long gone are the days when customer service was just a department and customer experience (CX)…

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Why women in leadership communities matter, now more than ever

When it comes to gender equality, we still have miles to go. The pandemic, which saw…

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What are Zendesk tags?

At Zendesk, we’re all about making your life simpler and better. It’s why our software is…

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Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…

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Improve Net Promoter Score with customer service software

The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…

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Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…

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Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…