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How to scale a customer success team with a low-touch approach

Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…

Article
6 min read

Reshaping your employees’ experience for a post-pandemic world

2020 has forced companies to keep a laser focus on serving the end customer better and…

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4 min read

Top priorities for IT in the new normal

There are significant long-term implications for how IT is managed and supported.

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6 min read

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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4 min read

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

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4 min read

How agile customer support will boost high growth companies

2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…

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4 min read

How can European ecommerce businesses thrive in post-pandemic times?

The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…

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6 min read

How companies can use data and analytics to accelerate growth

In today’s competitive retail environment, personalisation and CX need to go hand in hand. In order…

Article
4 min read

How can European ecommerce businesses thrive in post-pandemic times?

The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail industry.

Article
7 min read

Customer service philosophy: how to create one and free template

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

Article
7 min read

Becoming a future-ready business

During testing times, nothing is more important than human connection. That is exactly why this particular…

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7 min read

Business texting for customer service

Business texting is using channels like SMS and WhatsApp to deliver personalised, convenient and scalable customer service.

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13 min read

15 sales incentives that actually work

As a sales manager, you have the difficult job of motivating your team month after month.

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8 min read

Supporting your customers starts with supporting your agents

With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.

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4 min read

How businesses can benefit from omnichannel personalisation

It’s not surprising that most of us switched to online shopping when physical stores shut down…

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13 min read

4 types of communication styles in the workplace: What’s yours?

Everyone has a unique way of giving and receiving information. Identify patterns to collaborate more effectively by learning the four communication styles.

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5 min read

Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

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8 min read

How to prioritise your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?

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6 min read

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than one third of Americans check their…