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Business texting for customer service

Business texting is using channels like SMS and WhatsApp to deliver personalised, convenient and scalable customer service.

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15 sales incentives that actually work

As a sales manager, you have the difficult job of motivating your team month after month.

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Supporting your customers starts with supporting your agents

With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.

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How businesses can benefit from omnichannel personalisation

It’s not surprising that most of us switched to online shopping when physical stores shut down…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

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Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

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How to prioritise your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organisation. Knowing this, what should companies do next - and how?

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Why customer service matters for fintech startups

Personal finance is so important to consumers that more than one third of Americans check their…

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How chatbots are improving customer experience

Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…

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Customer self-service support: why companies need it and how to do it right

To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.

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The most important customer service skills for 2024

The impact of COVID-19 has changed customer service for good. What started as a global health…

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Understanding business chatbots: how to use them for support

Save time for your customers and agents with enterprise chatbots.

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75 motivational sales quotes to galvanise you into action

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

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Businesses get the message about fluid customer service

In a world turned on its head by the global pandemic, digital channels are the new…

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The year of the digital tipping point - seen from the UK and continental Europe

Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…

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7 customer service trends to follow in 2024

Companies have put customer service at the top of their priority lists for 2021, and with…

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The customer comes first: A step-by-step guide to implementing a customer centric strategy

The customer isn’t always right, but they should come first in your company. Take a look at some strategies to put the customer at the centre of your actions and learn about Customer Centricity.

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How important is customer service? Understand how it affects your business’s results

What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.

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How to improve customer service: 20 effective tips for 2024

Customer service is the cornerstone of any business, creating relationships that last a lifetime. Improve customer service and the positive knock-on effects can be felt at every level.