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How Zendesk supports EU financial institutions on their DORA compliance journey

The Digital Operational Resilience Act (DORA) is a transformative regulation designed to strengthen the digital resilience…

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WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT

“Behind the AI there is always a customer who is a person,” is a statement all…

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Zendesk Women in Leadership: How to overcome imposter syndrome

“I actually feel it right now… Why does anyone want to listen to me talk?” The…

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WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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Capgemini & Zendesk: Transforming employee experience

The modern HR landscape is rapidly evolving, and at the heart of this transformation is the…

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WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

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AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.