Agent tips

Article
5 min read

Give your agents the context they need to solve customer problems

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.

Article
13 min read

The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

Article
14 min read

How to deal with angry customers: 17 tips and templates

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
11 min read

16 customer service tips for 2024 and beyond

Customer service tips for customer service Champions.

Article
4 min read

Don't be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Article
2 min read

Chat support models: shared vs dedicated

Offering omnichannel customer service is the core of any organization’s support strategy.

Article
5 min read

Every ticket is a puzzle: One advocate’s drive to solve them

New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.