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A retailer’s ultimate guide to seamless CX

According to our CX Trends report, there is a growing gap between customer sentiment and actions taken by retailers. More than half of European retailers gave themselves high marks for the quality of their customer service, meanwhile 48% of customers believe that it feels like an afterthought to most retailers. So, how does customer service impact retailers and what actions can they take to ultimately improve their customer experience?

By Lilia Krauser, Staff Writer

Last updated August 15, 2022