Editor’s picks
The humanizing power of AI in CX
Leadership
Top 5 reasons to attend Zendesk Showcase 2024
CX solution for the AI era
Research and trends
Employee experience - internal help desk
Customer support management
Zendesk's CX Maturity Study for Europe
Customer support management
Knowledge management
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.
Guides, research and more
Optimise your service operations with Zendesk AI
Discover how you can use Zendesk AI to optimize your customer service operations.
Automate your customer service experiences with Zendesk AI
Our three-part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionise customer support, enhance satisfaction, and drive unparalleled efficiency.
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.
Popular guides
Want to dive deeper? Choose a topic.
- Personalization
- The ultimate guide to call centres
- Employee experience - internal help desk
- Unity & Zendesk
- Reimagining the future of retail
- Zendesk's CX Maturity Study for Europe
- Customer segmentation
- Sales management
- Conversational business goes mainstream
- Building the best customer experiences with Facebook and Zendesk
- Zendesk messaging
- Sales strategy
- Sales process
- Become a CX champion
- CX maturity best practices
- Addressing customer experience from the CIO perspective
Latest stories
Employee onboarding automation process: What it is + benefits
Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.
What is digital employee experience? The complete guide
A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.
Article
3 min read
WATCH NOW: How to scale customer support in the AI era with HyperJar
In a fast-paced world where technology is driving constant change, customer service departments must “really focus…
Lifelines for the frontline: How the IRC delivers critical customer service and humanitarian aid using Zendesk solutions
Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Revolutionising fintech: Unleashing efficiency and innovation with Zendesk AI
Fintech leader InExchange is achieving unprecedented efficiency, agent productivity and savings with Zendesk AI.
Lead the way: mastering Zendesk Partner lead management
Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.
Retail’s next frontier: elevating customer experience with Zendesk AI
Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.