Latest stories
Page 52
Article
8 min read
12 funniest customer service scenes in film and television
Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there, so…
Article
5 min read
5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article
1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
19 min read
Customer service management: Key benefits and strategies
Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.
Article
10 min read
Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
Article
1 min read
Welcome Zopim
We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Guides and ebooks
2 min read
How to provide great Facebook customer service
Scroll to the bottom to download our white paper – ‘Tips for providing great customer service…
Ebook
16 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favourite platforms.
Guides and ebooks
13 min read
How to hire customer support agents in 8 steps
Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.
Guides and ebooks
1 min read
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
Guides and ebooks
10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Article
15 min read
The business impact of customer service on customer lifetime value
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
"Champion" small businesses deliver on customer service, agent experience and agility
Guides and ebooks
1 min read
Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
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