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Elevating demand generation in your business

Connect GTM Partners with the resources and solutions they need to reach potential customers.

(Tech) stack ’em up: tap into apps on the Zendesk Marketplace to give customers a helping hand

Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.

Enhancing the agent experience with Tymeshift’s newest features

Check out Tymeshift's newest features, ready to help larger service teams and lower costs.

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Tech for good: How AI is empowering survivors of domestic violence

The fear of speaking out and asking for help is immense, and real, especially for the…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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How to make your Marketplace listing shine

Optimising your listing can not only boost installation numbers but also help you get in front of the right customers. Here are some ways to stand out from the crowd.

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Partnering for progress: exploring Zendesk’s Technical Community

Discover a place where Zendesk Partners from across the world can come together to collaborate, learn and grow.

CX Trends 2024: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation and data analytics.

How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

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The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

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The end of the survey era (as we know it) is nigh

Long gone are the days when customer service was just a department and customer experience (CX)…

Protecting customer privacy in a world of personalisation

Learn how CX and security teams can work in tandem to prioritise customer privacy.

11 ways to use AI for a better employee experience

AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks and more. Our AI for employee experience guide explains how.

Avoid these three generative AI pitfalls – and what to do instead – according to IT leaders

Discover new insights from 1,200 IT leaders about AI, data privacy and CX strategies. IT leaders can stay ahead by avoiding these potential pitfalls.

The IT dilemma: Balancing data privacy and personalisation in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

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Why women in leadership communities matter, now more than ever

When it comes to gender equality, we still have miles to go. The pandemic, which saw…

Report: IT leaders tackle new challenges with security, AI & CX

IT leaders have been responsible for keeping systems up to date and managing security issues. With…

The next big release in Zendesk AI: a leap into the future of customer and employee experience

Generative AI, intelligent workforce tools and employee experience are at the forefront.

7 ways CX leaders can close the AI trust gap with customers

Customers already believe in the power of AI to improve their experiences. Here’s how companies can honour those expectations.

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Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…