What’s new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

Communicating, collaborating, connecting: what I learnt in my time as a Zendesk Partner

Here’s how to make the most of your partnership with Zendesk.

Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…

Human customer service: how to harness AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

2 min read

Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

Shaping the future of service operations with Zendesk’s Workforce engagement management solutions

Discover how Zendesk’s workforce engagement management solutions can help organisations improve their service operations.

Optimising service efficiency: a guide to Zendesk’s workforce engagement solutions

Learn about Zendesk's Workforce Management (WFM) and Quality Assurance (QA) key features and how they can help improve your customer service operations.

Zendesk + Ultimate: Setting a new standard of service with AI agents

Acquisition positions Zendesk as the most complete AI offering for CX in the market.

The benefits of adopting an AI-powered workforce engagement management solution

Discover how investing in an AI-powered workforce engagement management (WEM) solution can boost your service operations.

Workforce planning template: 7 examples and tips

Without a comprehensive checklist, even the best strategy can fail. Check out our 7 workforce planning templates to nail your organisational strategy.

Article
8 min read

Workforce optimisation: The ultimate guide for 2024

Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.

Article
3 min read

The AI-powered future of CX and EX is here – let us be your guide

The Zendesk Relate event is coming to Las Vegas from 16 to 18 April – you’ll see inspiring speakers, gain knowledge to take home and get best practice you can implement.

Four examples of world-class customer experience design

Companies are increasingly trying to promote customer experience into a key selling point.

Small companies got faster at solving customer issues last year—here’s how

            When a customer has an issue, all they want to do is solve it—quickly.

Travel chatbots: Top examples that travelers and businesses love

How are travel companies performing today when it comes to support?

Zendesk completes acquisition of Klaus

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences.

4 min read

Elevating demand generation in your business

Connect GTM Partners with the resources and solutions they need to reach potential customers.

(Tech) stack ’em up: tap into apps on the Zendesk Marketplace to give customers a helping hand

Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.

Enhancing the agent experience with Tymeshift’s newest features

Check out Tymeshift's newest features, ready to help larger service teams and lower costs.