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How to write a sales email: 6 sales email examples that work

Learn how to create a sales email that captures the reader’s attention and has a good chance of leading to a sale with these sales email examples and tips.

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The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.

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The benefits of owning your support community

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At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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12 sales email templates for every stage of the sales pipeline

From prospecting to closing, we offer a sales email template that you as a sales rep can use for every stage of the sales pipeline.

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AI-powered knowledge bases have become vital to providing high quality customer service — here's why.

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6 call centre script best practices

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Help desk vs service desk: what’s in a name?

Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs

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Build a sales management process that works in 4 steps

Creating an effective sales management process is essential for new and experienced sales managers alike. Here are four steps to build a sales management process.

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34 powerful CRM reports you should be using

CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?

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Go beyond support: Top 5 use cases for an open CRM platform

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From content manager to cross-functional collaborator

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.

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How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

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How Zendesk helps IT teams with the employee experience

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CRM best practices for every stage of the sales funnel

Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.

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What’s your type? 4 types of customer service operations

“Actions speak louder than words,” right? How you behave means more than what you say or…

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Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

Your IT team deserves to work with the most effective tools and platforms when it comes…