The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

Customer feedback analysis: Overview, steps, + template

Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.

Video
4 min read

WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

AI for customer success: Benefits + use cases

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Article
3 min read

Capgemini & Zendesk: Transforming employee experience

The modern HR landscape is rapidly evolving, and at the heart of this transformation is the…

What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

AI in the workplace: Future-proofing operations + benefits

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

What is proactive customer service? Examples + strategies

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

Employee onboarding automation process: What it is + benefits

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

What is digital employee experience? The complete guide

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

Article
3 min read

WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

Lifelines for the frontline: How the IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

Revolutionising fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity and savings with Zendesk AI.

Lead the way: mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

Retail’s next frontier: elevating customer experience with Zendesk AI

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.