What is workforce management?

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Top 10 customer experience KPIs and metrics for 2024

It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.

Article
2 min read

Capgemini and Zendesk: Making personalised customer experience a reality

(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.

The humanising power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Why AI agents mark a massive change in CX

Autonomous AI agents will be the new first point of contact in CX – instantly ready-to-go and capable of resolving the vast majority of customer issues.

Article
3 min read

Top 5 reasons to attend Zendesk Showcase 2024 in London

The future of CX is here, and this is your invitation to think bigger. Here are the top five reasons Zendesk Showcase—coming to London June 20—is the must-attend CX event in the UK this year.

The new era of AI-powered Workforce Engagement Management

Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.

The customer experience jackpot: how Zendesk is winning big with AI

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.

What’s new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

Communicating, collaborating, connecting: what I learnt in my time as a Zendesk Partner

Here’s how to make the most of your partnership with Zendesk.

Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…

Human customer service: how to harness AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

2 min read

Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

Shaping the future of service operations with Zendesk’s Workforce engagement management solutions

Discover how Zendesk’s workforce engagement management solutions can help organisations improve their service operations.

Optimising service efficiency: a guide to Zendesk’s workforce engagement solutions

Learn about Zendesk's Workforce Management (WFM) and Quality Assurance (QA) key features and how they can help improve your customer service operations.

Zendesk + Ultimate: Setting a new standard of service with AI agents

Acquisition positions Zendesk as the most complete AI offering for CX in the market.