Article
6 min read

Proven ways to deal with high call volume

High call volume can overwhelm representatives and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.

Article
5 min read

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

Article
10 min read

Customer success interview questions: 30 Examples you should ask every candidate

To build the team of your dreams, ask these customer success interview questions.

5 min read

Becoming more agile can start with a small step

Widespread lockdowns have been in force around the world, in an effort to limit the spread…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
5 min read

Forget the pitch: 9 sales questions to close the deal

You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.

Article
9 min read

How to onboard a remote customer support team successfully

Effective onboarding is essential to modern business success, but it's not always easy – especially if you're trying to onboard a remote customer support team.

Article
13 min read

12 smart sales goals for your team

Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.

Article
11 min read

Business Messaging: Five key things to consider when evaluating a messaging partner

Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.

Article
5 min read

From 3 years to 8 weeks—digital transformation is speeding up

“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…

Marketing is changing post pandemic – Here’s how to stay ahead

Marketing rules as we know it, are being re-written. The global Covid-19 pandemic has shifted the…

Article
5 min read

How a ticketing tool helps SMBs scale with growth

For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…

Article
6 min read

15 customer service videos worth watching

Explore a list of the most current customer service videos, including TED talks, training tips, tutorials and CX thought leadership.

Transforming decision making with real-time analytics

If you’re managing a customer support centre, how many problematic client conversations are failing during a…

How to deliver customer service in a rapidly changing world

White paper on how to deliver customer service in a post-pandemic world

Article
9 min read

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…

Article
5 min read

Leading a startup during a pandemic: five lessons from five founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

Article
8 min read

How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

Article
9 min read

Customer orientation: definition, examples & skills

If you want customers to be loyal to you, you have to start putting them first.

Article
5 min read

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.