3 min read

Is your customer support team ready for the Christmas season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Article
3 min read

Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

Article
10 min read

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

How deep learning drives better customer experience

Guest blog from Pyry Takala, CEO, TypeGenie The generational shift from Millennials to Generation Z is…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

How the demands of Gen Z shape the future of customer service

Guest blog from Christian Blomberg, Chief Customer Officer, Solvemate It’s time to rethink your customer service…

Article
6 min read

Choosing a customer service solution for your startup

Nearly half of startup leaders we surveyed for the Startups CX Benchmark Report 2020 said they…

Article
5 min read

How personalisation is transforming the way companies are building relationships

Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…

Article
12 min read

What is a chatbot? + How they work

Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.

Article
7 min read

How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.

Article
14 min read

How to use Instagram for business: A beginner’s guide

Instagram is more than just a social network—it’s a powerful tool for building deeper connections with customers. Here’s how to use Instagram for business success.

Article
5 min read

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

1 min read

Choose the right customer-service solution for your business

Setting up your customer-support organisation for success is the first step towards offering excellent customer experience.…

4 min read

How data is saving the watercooler chat

The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…

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1 min read

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.

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1 min read

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

Article
7 min read

You need a more customer-centric service strategy. Here’s why.

More companies are competing on customer service and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.

Article
7 min read

Best practice for Champions of CX

ESG Research pinpoints where companies are elevating their CX game – and where they’re falling behind.

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7 min read

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

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5 min read

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…