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Live chat vs. phone support: which should you choose? 

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when comparing live chat vs. phone support. 

How to provide great Facebook customer service

Learn the secrets of great customer service on Facebook with our downloadable guide.customer service on facebook

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CX is at a digital tipping point - here’s what IT leaders can prepare for 

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward. 

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The importance of customer service benchmarking

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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Redefining CX for a new era – CX Trends in Europe 2021

During times of significant uncertainty, the main thing humans want is communication. Over the last year,…

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How to embrace new behaviours in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

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5 reasons why the customer is always right

“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.

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Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

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Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

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What is Platform as a Service? PaaS examples, applications, and advice

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

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3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

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How are you catering to the army of new digital shoppers?

Say hello to the latest digital generation. The global pandemic has created a whole new raft…

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At Home and Happy? – What Remote Work Means for Customer Service

Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…

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How to unlock growth with the Zendesk Suite

Customer experience is the new driver for business growth. Read on to learn how you can set up for success.

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Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.

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Knowledge-centred service (KCS): The basics + benefits

Knowledge-centred service is a philosophy that leverages the knowledge management process to improve team customer service and organisational productivity. Learn more below.

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A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.

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Conrad Electronic: How customer care works during a pandemic

Guest blog from Christina Bauroth, Senior Expert Public Relations at Conrad Electronic The impact of COVID-19…

Why live chat activation is a key driver of repeat purchases in e-commerce

Guest blog from Jonathan Kam, co-founder Botmind In a short time, the Covid-19 pandemic has changed…