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Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.

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The Customer Success role: main activities and its importance within a company

Maintain revenue and promote customer success. See more about the activities of the Customer Success position and why having it in your company is important.

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Check out 6 strategic tips for selling services and learn what good practices you should adopt to leverage the results of your business.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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How to engage customers: 4 techniques to strengthen your customers' relationship with your brand

Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.

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Employee experience: internal help desks and the future of work

Employers must adjust to new working methods so that employees have the tools they need to perform and collaborate effectively.Enter the internal help desk

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A lot changed in 2020 – including customer behaviour. Not only did they reach out to…

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The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

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Take a look at the 6 main advantages of CRM analytics in order to make more assertive decisions and to optimise the company’s results.

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How to set SMART goals for customer service

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Retail in Europe: Reigniting growth after the ‘great reset’

According to the European Journal of Social Psychology it takes between 18 and 260 days to…

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The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

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How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, calling…

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CX Trends in Europe 2022 (2): Digital interactions in Europe and the UK surge to an all-time high

Customers have new expectations shaped by interactions with sectors that have grown fastest since COVID. Around…

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How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

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CX Trends in Europe 2021 (1): Messaging gets a boost

The rise of new behaviours of consumers in Europe and the UK and the increasing popularity…

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Customer service flowchart: find out what it is, what it is for, and how to make one

Optimise your customer service, standardise the process, improve customer satisfaction. Understand the importance of a customer service flowchart and how to create one.

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Three great knowledge management examples to help you and your customers

Good design, simple browsing and easy access to information. See some examples of knowledge management and recommended practices.

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AI in customer service: what it is, how to use it and its impact on your company

A guide to everything about artificial intelligence in customer service. What is it, how can you use it, and what is its impact on the company? Use cases and benefits.