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Article
20 min read

19 stellar FAQ page examples and how to create one (+ template)

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

Article
1 min read

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…

Infographic
1 min read

CX Trends in Europe 2021 (4): In uncertain times, agility is key

Agents and managers agree agility is now more important: Facing unprecedented volatility, teams have looked to…

Article
23 min read

The 12 best call centre software systems of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call centre software.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Infographic
1 min read

CX Trends in Europe 2022 (3): High-performing companies are more likely to have adopted omnichannel support

When it comes to adding tech, it’s adapt or get left behind: 46% of companies in…

Article
13 min read

Cloud computing: The best guide for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

Article
7 min read

Customer service types: learn about the main approaches, techniques, and news in the sector

Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.

Article
4 min read

Customer support: Why is it an essential service for the relationship between the user and the company?

What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.

Article
14 min read

How to deal with angry customers: 17 tips and templates

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Article
6 min read

Customer service training: 6 steps to effectively prepare your team

Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.

Article
6 min read

How important is data privacy to the customer experience?

Customer experience (CX) has become the business strategy, and with good reason. 75% of customers are…

Article
7 min read

How 3D visualisation can drive superior customer experiences

Guest blog from Safwen Bouali, Founder and CEO, Third Design With the crisis of 2020 our…

Article
9 min read

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

Article
5 min read

CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?

Europe’s tech sector is now worth four times what it was five years ago as some…

Article
7 min read

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

Article
5 min read

What is a customer service script and how to prepare one in 5 simple steps

Learn what a customer service script is and take a look at a simple step-by-step guide on how to make one for your company.

Article
11 min read

Sales force management: what is it and what are the benefits?

Remove ALL your doubts about sales force management: what it is, how to plan and technological solution tips to facilitate your work (a lot)

Article
4 min read

4 Customer service models for 2021 that help you and your clients be successful

Human service or automated solutions? Take a look at the service models and when to use each one in order to promote customer success

1 min read

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs and ROI of an enterprise-wide CX transformation.

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