Employee onboarding automation process: What it is + benefits

Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.

What is digital employee experience? The complete guide

A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.

Article
3 min read

WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

Lifelines for the frontline: How the IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Revolutionising fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity and savings with Zendesk AI.

Lead the way: mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

Retail’s next frontier: elevating customer experience with Zendesk AI

Discover how retail businesses are modernising CX, delivering personalised services and boosting efficiency and savings with Zendesk AI.

How UrbanStems delivers happier customers with Zendesk AI

With Zendesk AI in their corner, UrbanStems is streamlining their processes, improving customer satisfaction and creating memorable moments during their busiest times of the year.

Optimise your service operations with Zendesk AI

Discover how you can use Zendesk AI to optimize your customer service operations.

Automate your customer service experiences with Zendesk AI

Our three-part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionise customer support, enhance satisfaction, and drive unparalleled efficiency.

A beginner’s guide to generative AI for business

Generative AI can help streamline workflows, improve CX and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.

What is workforce management?

If you have employees, you need a workforce management strategy. Our guide dives into the basics of WFM so you can implement it within your business.

Top 10 customer experience KPIs and metrics for 2024

It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.

Article
2 min read

Capgemini and Zendesk: Making personalised customer experience a reality

(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organisations improve their service operations in our latest report, conducted by Nucleus Research.

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.

The humanising power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Why AI agents mark a massive change in CX

Autonomous AI agents will be the new first point of contact in CX – instantly ready-to-go and capable of resolving the vast majority of customer issues.