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Proactive service: A problem isn’t a problem if you can fix it before it happens

If you really want to get to know your customers – their deepest desires, their pain…

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Using Promotions To Drive Sales

Sales promotions are a great way to boost business for your company in the short term,…

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The Benefits of Sales Training

When you invest in sales training courses, you can expect to see a tangible benefit. From…

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Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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The state of CX maturity among SMBs in Europe and the UK

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How to grow your customer support when scaling your business

According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…

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From transactions to relationships - Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

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Using case swarming to resolve customer issues

With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…

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What is user adoption and how to achieve it

When your organisation decides to implement a new product, software or tool for employees or customers…

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Why Customers Stop Using Your Services And How To Prevent It

Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…

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New customer challenges in a post-pandemic world

Depending on which side of the coin you’re on, you might think that change can be…

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How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

What skills and metrics CX teams need in e-commerce: An analysis

The 2020s will be remembered as the decade where e-commerce finally gained mainstream acceptance and use – but what does that mean for CX teams trying to keep up?

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Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

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How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

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How to develop an HR team that hires the best sales reps

Great sales reps can be the most important people in your business. The very best have…

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How to create a compelling sales value proposition

Your sales value proposition is one of the most important tools in your arsenal when it…

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How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

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How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…