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What does digital trust look like today?

Building customer trust is never just a one-off job. Hear how Charles Schwab leveraged customer data over the past year to provide customers with services they both needed and wanted.

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6 proven sales techniques that’ll help you turn more leads into customers

Close more deals with these tried-and-tested tactics that experienced salespeople use day in, day out.

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Grocery shopping 2.0: The rise of quick commerce and the challenges for CX

During the past couple of years as we found ourselves homebound due to various Covid lockdowns…

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Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Is Your Company LGBTQ+ Inclusive?

Stonewell, a group fighting for LGBTQ+ inclusion in the workplace, conducted an extensive research in 2018,…

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Why we’re all part of the diversity journey

2020-2021 was the perfect storm of crisis. Injustice and the pandemic uncertainty made us all pause,…

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How to mentor and mentee

When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…

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How To Repair a Toxic Workplace

For a lot of people, the office is where they spend most of their waking hours.…

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How to Measure Employee Engagement

The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…

How to Keep Customer Data Clean

Your customer data is the key to sales success. It’s how you get in touch with…

6 min read

How to gently remind a potential customer

Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…

6 min read

How To Create A Culture of Recognition In Your Workplace

Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…

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Buzzwords & Clichés Holding Your Sales Team Back

Language matters when it comes to business. When it comes to closing sales, the power of…

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The challenges of modern CX in financial services

On 1 October JP Morgan launched its new digital retail bank in the UK. As one…

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How innovative digital strategies are helping luxury brands take high-end service online

We are all living in a time of profound change, but the Covid-19 pandemic has hit…

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How customer experience is helping payment companies and digital banks to differentiate

As consumers, we are living our lives through technology – and increasingly mobile technology at that.…

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How insurtech disruptors are teaching the industry a valuable lesson in customer experience

There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…

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Rising above the average: Modernising CX in Financial Services

The Financial Services industry is a highly dynamic and challenging environment, as seen in part 1.…

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Why social messaging is the future of customer experience

Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…