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At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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Use artificial intelligence to enhance the customer experience at every stage of the buyer’s journey.

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Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

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With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.

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Excellent service becomes a critical business priority in the UK

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What is social selling? Definition, index and examples

Build brand credibility and customer relationships online through social selling.

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Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.

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Top ways to drive collaboration between support and development teams

Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.

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There’s never been a better time to understand our customers. We have access to gazillions of…

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There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…