Escalation management: Best practices + how to manage it

Escalation management can help organisations solve customer issues quickly and efficiently. Learn how you can bring it to your organisation.

What is AI as a service (AIaaS)?

What is AI as a service?

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analysed, and why tracking and understanding it is so important to business success.

20 customer thank you card examples (+ tips for writing them)

Show your customers how much their business means to you with our thank you note samples and email templates.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

92 customer service statistics you need to know in 2025

Here are the trends, insights, and customer service statistics to know to exceed your customers’ expectations in 2023 and beyond.

35 customer experience statistics to know for 2025

Over 50% of customers will switch to a competitor after a single unsatisfactory customer experience. Here’s a list of 35 more customer experience statistics to share with your team.

25+ free chatbot templates to improve your CX in 2025

Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.

AI-powered ticketing automation: A complete guide for 2025

See how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

90 inspirational customer service quotes to motivate teams

Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.

Whitepaper
1 min read

Thriving during peak seasons with AI

For retailers, it feels like the stakes of peak season are rising each year, and they’re…

Video
3 min read

WATCH NOW: How Spektrix continues to deliver client success while rapidly scaling in a remote world

While a number of big-name companies are attempting to drive remote workforces back to the office,…

Article
3 min read

How Zendesk supports EU financial institutions on their DORA compliance journey

The Digital Operational Resilience Act (DORA) is a transformative regulation designed to strengthen the digital resilience…

Profit margin calculator

Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

AI call centre: How voice and digital channels are changing CX

Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.

Customer retention: Metrics, strategies, and examples

Discover tried-and-tested customer retention strategies to keep customers coming back.

25 free and customisable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

What is shadow AI? Risks and solutions for businesses

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

Generative AI glossary: Key AI terms for 2025 and beyond

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

AI in hospitality: Use cases, benefits, and more

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.