90 inspirational customer service quotes to motivate teams

Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.

Whitepaper
1 min read

Thriving during peak seasons with AI

For retailers, it feels like the stakes of peak season are rising each year, and they’re…

Video
3 min read

WATCH NOW: How Spektrix continues to deliver client success while rapidly scaling in a remote world

While a number of big-name companies are attempting to drive remote workforces back to the office,…

Article
3 min read

How Zendesk supports EU financial institutions on their DORA compliance journey

The Digital Operational Resilience Act (DORA) is a transformative regulation designed to strengthen the digital resilience…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Profit margin calculator

Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

AI call centre: How voice and digital channels are changing CX

Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.

Customer retention: Metrics, strategies, and examples

Discover tried-and-tested customer retention strategies to keep customers coming back.

25 free and customisable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

What is shadow AI? Risks and solutions for businesses

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

Generative AI glossary: Key AI terms for 2025 and beyond

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

AI in hospitality: Use cases, benefits, and more

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.

What is customer value? Definition, formula, and importance

Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.

What is change management? Definition + 6 key steps

Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.

AI in transportation: Benefits, use cases + what’s next

Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.

CRM marketing 101: Definition, benefits, and powerful strategies

Boost sales, customer lifetime value, and retention with CRM marketing, a strategy to personalise and automate campaign management.

What is lead management? Definition and best practices

Discover how to use a robust lead management process to boost your business and move qualified leads down the sales funnel.

Lead funnel: How to build it, definition, and stages

Use your lead funnel to streamline the customer journey for prospects, leading to higher conversion rates and easier sales.

Customer enablement: What it is + why you need it

Customer enablement is critical to business success. When you educate and empower your customers, you enhance their experience and improve brand loyalty.

AI in finance: Top use cases and benefits to know

AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.