AI in healthcare: Top use cases and benefits

AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.

AI in fintech: How AI is shaping customer experience

AI is transforming the fintech customer experience, making it more efficient, personalised, and engaging.

Article
5 min read

Zendesk Women in Leadership: How to overcome imposter syndrome

“I actually feel it right now… Why does anyone want to listen to me talk?” The…

Employee communication guide: 5 tips to improve it

Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

63 employee engagement ideas to boost morale and retention

These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.

AI customer feedback analysis: A complete guide

Learn how to use artificial intelligence to gather, analyse, and understand customer feedback, which can lead to a more effective customer experience.

AI in HR: Top use cases and benefits

AI in HR is helping make employee service more efficient and personalised throughout the entire employee lifecycle. Discover more in this full guide.

The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

Customer feedback analysis: Overview, steps, + template

Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.

Video
4 min read

WATCH NOW: How to keep customers satisfied during periods of hypergrowth

While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

AI for customer success: Benefits + use cases

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Article
3 min read

Capgemini & Zendesk: Transforming employee experience

The modern HR landscape is rapidly evolving, and at the heart of this transformation is the…

What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

AI in the workplace: Future-proofing operations + benefits

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

Customer service ROI: How to measure and improve it

Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.

What is proactive customer service? Examples + strategies

Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.

100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.