How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely and at scale.

Your do-it-yourself guide to growing with the Zendesk Suite

In this ebook, you'll find best practice and actionable tips for small-but-mighty teams and complex organisations.

6 min read

Are CRM systems successful?

How do CRM systems work?  As the name suggests, CRM systems manage the relationships that businesses…

6 min read

How to evaluate chatbot performance

How can chatbots be used?  With more than two billion people regularly buying items online across the…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

3 ways to deepen trust and build relationships through personalisation

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

Article
4 min read

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

Infographic

It’s time to get conversational with your customers

A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualised agent coaching.

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

Article
4 min read

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

5 min read

7 ways to create a great customer experience strategy

Why is customer experience management important? Companies that excel at customer experience have been shown to drive…

Article
3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

Article
4 min read

How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

Article
4 min read

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Infographic

Infographic: Chatbots and AI in the UK

7 min read

How to manage multiple teams effectively

As a result of COVID-19, lots of businesses have had to learn how to manage multiple…

5 min read

When to use influencer marketing

The Influencer Marketing Hub conducted a survey in 2019, in association with Viral Nation and NeoReach, and…