A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualised agent coaching.

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

Article
4 min read

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

5 min read

7 ways to create a great customer experience strategy

Why is customer experience management important? Companies that excel at customer experience have been shown to drive…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

Article
4 min read

How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

Article
4 min read

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Infographic

Infographic: Chatbots and AI in the UK

7 min read

How to manage multiple teams effectively

As a result of COVID-19, lots of businesses have had to learn how to manage multiple…

5 min read

When to use influencer marketing

The Influencer Marketing Hub conducted a survey in 2019, in association with Viral Nation and NeoReach, and…

Report: Unlocking the future of intelligent employee experiences

The 2024 Employee Experience Trends report is here.

How to use Zendesk for HR

How do you build for the future of work with all the practical constraints of the…

5 min read

The advantages of using Facebook for business

Over 160 million businesses use Facebook every month, and according to their reports, the platform had reached 2.8…

Article
14 min read

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

Article
12 min read

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

4 min read

How to keep innovating at work

It is an oft-quoted statistic that 90% of startups are doomed to failure. You might conclude…

5 min read

What is CRO and how you can use it to increase revenue

Did you know that the average bounce rate for most websites falls somewhere between 26% and 70%?…