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5 min read
Why building a connected sales organisation that can navigate uncertainity is the need of the hour
Discover the most pressing issues for sales organisations today, what the dawn of conversational CRM means for their tech stack, and how firms are planning to navigate the year ahead.
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How leading healthcare organisations are transforming the patient and employee experience
Learn how leading healthcare organisations are addressing industry challenges while creating a better experience for their employees.
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Why ESG is a key ingredient in creating a next-generation business
A robust ESG strategy is no longer a “nice to have” but a critical differentiator for brands and an imperative for business growth.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
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The ultimate guide to CX in retail
Learn the six best practices for creating great retail customer experiences.
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Why financial services companies need to invest in CX now
In this guide, we explore how financial services companies can transform their CX while reducing costs.
Article
Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
State of Sales 2023
In this report, Zendesk explores why many companies struggle to build a connected sales organisation and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.
Article
4 min read
Power move: CX strategies for energy and utility companies
This winter will mark the third year of COVID-19 pandemic. Along with the human toll of…
The ultimate guide to CX in FinTech
How can FinTechs create a winning customer experience? We share expert advice and examples for boosting your CX.
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5 strategies to ensure returns don't turn into a nightmare before Christmas
As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?
Article
The service recovery paradox
How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.
Article
3 min read
How to get your chatbot to stay on brand
What do you do when your chatbot doesn’t behave in a way your customers like? That…
Article
4 min read
World Humanitarian Day: It takes a village
Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Article
4 min read
It’s time to swap the Great Resignation for the Great Retention
As well as changing how we work, the pandemic has radically altered employee expectations of who…
Why FinTechs need to deliver superior digital customer service right now
What is digital customer service and why does it matter to FinTechs? We provide expert tips and examples for improving your CX strategy.
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