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How insurance firms can go for growth in changing times

There are three key trends that are currently shaping the way we look at insurance. First,…

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Christmas is coming. How retailers can be merry this season.

Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.

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A retailer’s ultimate guide to seamless CX

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How to build your partner network to leverage growth

Whilst attending SaaStr Europe in Barcelona last month, I held a series of one-to-ones with SaaS…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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What is employee experience: the essential guide for 2024

Everything you need to know to create a happy, motivated, and productive workplace.

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Are brands ready for us to start shopping in the Metaverse?

Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…

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How to avoid toxic, digital workplace habits and keep remote workers happy and healthy

Rex Fan, Lead Behavioural Insights Advisor at Bupa UK, shares with us the toxic digital habits that we should look out for–and strive to avoid–in the workplace to promote a healthy work-life balance and mental wellbeing.

Startup growth-hacking strategies are not one-size-fits-all

The best startups growth “hack” is building on a solid foundation. Check out these top tips for getting the unsexy things right first.

The new face of user groups — and 3 reasons to consider joining

User groups offer an excellent way to build your professional profile, grow your network and further develop your leadership skills. Learn more about new user groups launching at Zendesk.

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Pride month ends, the action continues

Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.

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The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

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How CRM helps customer retention

What are the main customer retention challenges?   Finding and gaining customers is tough, but keeping…

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Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

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Why CRM is important for small businesses

What are CRM systems?   Customer relationship management (CRM) softwares and tools, like the businesses that…

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How AI can improve the hotel guest experience

Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…

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This World Refugee Day, stand with refugees

World Refugee Day, observed June 20th each year, is dedicated to raising awareness of the situation…

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Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

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5 ways to create better employee experience in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.