The ultimate guide to CX in FinTech

How can FinTechs create a winning customer experience? We share expert advice and examples for boosting your CX.

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5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?

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The service recovery paradox

How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.

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3 min read

How to get your chatbot to stay on brand

What do you do when your chatbot doesn’t behave in a way your customers like? That…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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4 min read

World Humanitarian Day: It takes a village

Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

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4 min read

It’s time to swap the Great Resignation for the Great Retention

As well as changing how we work, the pandemic has radically altered employee expectations of who…

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Christmas gift shopping behaviour has changed - Now is the time for retailers to adapt

Why FinTechs need to deliver superior digital customer service right now

What is digital customer service and why does it matter to FinTechs? We provide expert tips and examples for improving your CX strategy.

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5 min read

3 post purchase strategies to improve retailers’ customer experience

Have you ever made a late night purchase online, only to realise you have put in…

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3 min read

Building empathy with your customers

Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.

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6 min read

CRM in service is learning how to make conversations count

CRM in service is changing how we think, how we communicate with customers, and how we measure our success.

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5 min read

How insurance firms can go for growth in changing times

There are three key trends that are currently shaping the way we look at insurance. First,…

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Christmas is coming. How retailers can be merry this season.

Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.

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A retailer’s ultimate guide to seamless CX

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4 min read

How to build your partner network to leverage growth

Whilst attending SaaStr Europe in Barcelona last month, I held a series of one-to-ones with SaaS…

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What is employee experience: the essential guide for 2024

Everything you need to know to create a happy, motivated, and productive workplace.

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5 min read

Are brands ready for us to start shopping in the Metaverse?

Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…

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5 min read

How to avoid toxic, digital workplace habits and keep remote workers happy and healthy

Rex Fan, Lead Behavioural Insights Advisor at Bupa UK, shares with us the toxic digital habits that we should look out for–and strive to avoid–in the workplace to promote a healthy work-life balance and mental wellbeing.

Startup growth-hacking strategies are not one-size-fits-all

The best startups growth “hack” is building on a solid foundation. Check out these top tips for getting the unsexy things right first.