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5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organizations are struggling to meet SLAs and baseline customer expectations.

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The ultimate guide to CX in retail

Learn the six best practices for creating great retail customer experiences.

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Why financial services companies need to invest in CX now

In this guide, we explore how financial services companies can transform their CX while reducing costs.

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Future of fashion: stitching convenience with sustainability

To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

State of Sales 2023

In this report, Zendesk explores why many companies struggle to build a connected sales organisation and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.

Article
5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.

Article
4 min read

Power move: CX strategies for energy and utility companies

This winter will mark the third year of COVID-19 pandemic. Along with the human toll of…

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CX Accelerator 2023: the evolving role of support agents

The ultimate guide to CX in FinTech

How can FinTechs create a winning customer experience? We share expert advice and examples for boosting your CX.

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5 strategies to ensure returns don't turn into a nightmare before Christmas

As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?

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The service recovery paradox

How businesses can turn service failures into success and boost customer satisfaction by tapping into the hidden opportunities that mistakes presents.

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3 min read

How to get your chatbot to stay on brand

What do you do when your chatbot doesn’t behave in a way your customers like? That…

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4 min read

World Humanitarian Day: It takes a village

Learn more about our partner organisations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.

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4 min read

It’s time to swap the Great Resignation for the Great Retention

As well as changing how we work, the pandemic has radically altered employee expectations of who…

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Christmas gift shopping behaviour has changed - Now is the time for retailers to adapt

Why FinTechs need to deliver superior digital customer service right now

What is digital customer service and why does it matter to FinTechs? We provide expert tips and examples for improving your CX strategy.

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5 min read

3 post purchase strategies to improve retailers’ customer experience

Have you ever made a late night purchase online, only to realise you have put in…

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3 min read

Building empathy with your customers

Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.

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6 min read

CRM in service is learning how to make conversations count

CRM in service is changing how we think, how we communicate with customers, and how we measure our success.