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5 min read

Beyond barriers: shining a light on Black History Month in the UK

How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.

Article
7 min read

Why retailers need a digital shelf strategy and tips on getting it right

It’s safe to say that online shopping has exploded. In 2021, online sales surpassed 5.2 trillion…

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3 min read

Make it easy: how companies could benefit from prioritising ease over motivation

Richard Thaler, a Nobel prize winner in 2017, has a simple mantra about how to change…

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6 min read

What every SMB retailer should put on their wish list

In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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9 min read

Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.

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4 min read

The Fourth Industrial Revolution: How automation and AI will impact manufacturing

A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.

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CX Accelerator: How Starters can climb the CX ladder

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5 min read

5 ways omnichannel routing helps you manage your operations more effectively

Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.

Article
5 min read

Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

1 min read

Zendesk for Software & Cloud Services

Transform your CX and accelerate customer retention using our free guide.

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The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

Article
3 min read

How communicating in a simple and concrete manner boosts effectiveness

Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…

Conversational CRM is the missing piece in your sales strategy

Learn why conversations play a critical role in creating customers for life.

5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experience.

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7 min read

“Funding squeeze” does not spell doom and gloom for startups seeking VC

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

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5 min read

5 ways omnichannel routing helps you manage operations effectively

Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…

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5 min read

How to take airline CX out of a holding pattern

Reach new heights with better customer experiences. Get our top tips and expert advice.

Article
4 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.