Article
7 min read

Breaking the silence: How AI is giving a voice to domestic violence survivors

Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…

Article
4 min read

Unlocking the power of conversational AI in banking and finance

Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…

Article
4 min read

Digital lending leads the way

Since smartphones were first introduced in the early 2000s, digital platforms have dramatically changed the way…

Article
4 min read

How companies can make the most out of Buy Now Pay Later services

This year, many European customers are eagerly waiting for Black Friday to finally purchase the items…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
6 min read

COP27 and ESG: What businesses should look out for at this year’s conference

It’s time for our wake up call. We are being warned that we are at the…

Infographic

The ultimate Black Friday deal: winning new customers

Article
5 min read

Why retailers need an endless aisle solution

Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…

Article
5 min read

Beyond barriers: shining a light on Black History Month in the UK

How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.

Article
7 min read

Why retailers need a digital shelf strategy and tips on getting it right

It’s safe to say that online shopping has exploded. In 2021, online sales surpassed 5.2 trillion…

Article
3 min read

Make it easy: how companies could benefit from prioritising ease over motivation

Richard Thaler, a Nobel prize winner in 2017, has a simple mantra about how to change…

Article
6 min read

What every SMB retailer should put on their wish list

In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.

Article
9 min read

Increasing net retention requires an innovative approach to CX

See how leading software and cloud services companies are making a name for themselves by leaning into customer experience as a differentiator.

Article
4 min read

The Fourth Industrial Revolution: How automation and AI will impact manufacturing

A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.

Infographic

CX Accelerator: How Starters can climb the CX ladder

Article
5 min read

5 ways omnichannel routing helps you manage your operations more effectively

Learn more about routing and live reporting solutions available within the Agent Workspace and five ways these solutions can help you manage your operations more effectively.

Article
5 min read

Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

2 min read

How software and cloud services companies can scale CX with self-service and intelligent triage

See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.

1 min read

Zendesk for Software & Cloud Services

Transform your CX and accelerate customer retention using our free guide.

Article

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.