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Why P&C insurance companies need to invest in claims customer service now

Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.

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Retain your customer base through a recession

During an economic slowdown, you can take specific steps to maintain and even grow your existing customer base. Deepen customer relationships by delivering seamless, personalised CX on all channels.

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Revamping the checkout experience

The checkout point is the most important stage of the customer journey for retailers, a moment…

Turn customer service agents into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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Drive revenue during an economic downturn

Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Stay agile and innovative but keep expenses in check

In view of a possible recession, business leaders are having to make tough choices. But it's possible to slow both spending and hiring without sacrificing quality or scale.

Why CX Champions must continue raising the bar in excellent customer service

You’ve built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

Rising to the top – these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

Early on the path to CX success? Here’s why upfront investment is worth it

Customer service agents overwhelmed? No visibility into real-time data? Weak personalised service? You may be a CX Starter.

Emerging into CX leadership – steps to take now to avoid costly fixes down the road

Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programmes less than ideal? You may be a CX Emerger.

Article
4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.

Article
5 min read

3 ways AI integrations are shaping the future of retail

Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…

7 secrets of sales leadership

In this expert roundup, learn how to coach the best agents, streamline your sales process and succeed in sales.

Why your business needs the Science of Sales

Sales success has traditionally been considered an art, honed by sales veterans over years of deals…

Breaking down the silos between sales and service

Our free ebook describes how to bring your sales and service teams together so you can drive business growth.

3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimising a sales pipeline is a lot more complicated than pouring leads…

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

How to improve your sales process

A good sales process is the foundation of any successful sales organisation. And just like in…

Customer Experience Guide

We all know that for any company to succeed, it must first and foremost focus on…