Article

Talk the talk and walk the walk with inbound process

Even in the digital age, inbound call centres play an important role in customer support. For…

Guides and ebooks

What makes a business successful?

Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…

Article

The World’s Most Productive Countries in 2022

Learn which countries are the most productive, what makes them so successful, and what business productivity tactics you can use to emulate their success.

Let’s get phygital: blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Article
5 min read

Streamline call centre BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

Article
3 min read

CX Trends 2023: immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

Transform your CX and overcome the economic downturn with AI

A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.

Article
5 min read

Why it's time for the public sector to join the digital fast lane

Whether we like it or not, recent events have catapulted us into the digital world. Three…

Article
7 min read

A treat for your team: New integrations

Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

Article
6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

Article
4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Article
5 min read

Why business survival and stability hinges on CX transformation

Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…

Driving cost savings through operational improvement

When facing a recession or an economic slowdown, companies naturally look for ways to cut costs. Any team viewed as a cost centre can face significant challenges, so it’s imperative that customer service orgs prioritise spending in areas where they can find efficiencies.

Article
4 min read

6 tips to help business owners beat stress

Small businesses flourish when employees are at their best, and firms should always feel like they…

Article
4 min read

Why crypto's future rests on CX

Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…

Article
5 min read

Why great CX is the doorway to success with open banking for financial services firms

Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…

Article
3 min read

Spain’s Customer Service Law: an opportunity for growth

Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…

Article
6 min read

How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.