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Why it's time for the public sector to join the digital fast lane

Whether we like it or not, recent events have catapulted us into the digital world. Three…

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A treat for your team: New integrations

Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

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How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

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Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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Why business survival and stability hinges on CX transformation

Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…

Driving cost savings through operational improvement

When facing a recession or an economic slowdown, companies naturally look for ways to cut costs. Any team viewed as a cost centre can face significant challenges, so it’s imperative that customer service orgs prioritise spending in areas where they can find efficiencies.

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6 tips to help business owners beat stress

Small businesses flourish when employees are at their best, and firms should always feel like they…

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Why crypto's future rests on CX

Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…

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Why great CX is the doorway to success with open banking for financial services firms

Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…

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3 min read

Spain’s Customer Service Law: an opportunity for growth

Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…

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How to scale a multilingual support team with AI

Discover how multilingual automation drives more personalised customer experiences and helps businesses scale efficiently.

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Why P&C insurance companies need to invest in claims customer service now

Learn how three insurance companies saw success with a holistic CX strategy with Zendesk.

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Retain your customer base through a recession

During an economic slowdown, you can take specific steps to maintain and even grow your existing customer base. Deepen customer relationships by delivering seamless, personalised CX on all channels.

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Revamping the checkout experience

The checkout point is the most important stage of the customer journey for retailers, a moment…

Turn customer service agents into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

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4 min read

Drive revenue during an economic downturn

Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Stay agile and innovative but keep expenses in check

In view of a possible recession, business leaders are having to make tough choices. But it's possible to slow both spending and hiring without sacrificing quality or scale.

Why CX Champions must continue raising the bar in excellent customer service

You’ve built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

Rising to the top – these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.