1 min read

Winning in the dynamic world of eCommerce and retail: the essential survival kit in uncertain times

In the first part of our eBook series ‘The changing landscape of eCommerce: view from a…

The changing landscape of eCommerce: view from a European retailer's lens

Countries around the world are experiencing soaring energy bills, supply chain disruptions, and the aftershocks of…

Six ways for small and mid-sized retailers to improve customer experience

In today’s competitive market, personalised customer service is what sets retailers apart. This ebook describes best practice to help you create customer loyalty.

Modern CX is long overdue in the passenger transport industry

A travel boom is upon us. Airlines, cruise companies and rail services need to refresh their CX if they want to cash in and create loyal customers for life.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
2 min read

Engage, deflect or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.

Article
5 min read

How AI and data analysis can help your business provide the personalised service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Ebook

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

Zendesk for Passenger Transport

Legacy infrastructure is a big challenge in the passenger transport industry. See how Zendesk helps transport companies integrate the old with the new for a more modern customer experience.

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is ‘Embrace Equity’ – and that’s exactly what these women at Zendesk are enabling and empowering others to do.

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Article
5 min read

A CX challenge: 3 ways utility companies can invest in their customer service

For the past year, the rise of utility bills has crept into most of our daily…

Article
3 min read

Zendesk VoIP for business for more affordable customer calls

How do you turn a customer into a fan? Ironically, one of the best ways to…

Article
5 min read

Zendesk Enterprise Chatbot - improve customer relationships

In 1966, Eliza was born. The brainchild of Joseph Weizenbaum and a team of computer scientists…

Article
3 min read

Build your email list business using chatbots

How many emails will you send today? At a guess, we’d say close to a hundred.…

Article
5 min read

Zendesk customer journey map - understand your customers

Customer experience is more important now than ever before. Today, a staggering 80 per cent of…

Article
6 min read

Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s no easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

Article
1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honoured to learn…

Article
4 min read

AI is becoming more evolved and seamless, but how is it impacting CX in 2023?

Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…