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Top 5 retail trends to watch for in 2024

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.

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Elevating women and embracing equity: How 3 organisations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Better conversations with Zendesk bots

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

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Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages and economic uncertainty, AI helps customer service teams scale – and stay nimble.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

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How Zendesk for Startups program can help startups survive the funding winter

The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…

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30-60-90 day sales plan: examples, tips, and template

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

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Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.

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Why CX is a key differentiator in the rise of embedded finance

Embedded finance has become a hot topic in the last few years, offering new revenue streams…

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3 consumer trends shaping grocery retail in 2023

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…

Charting a course to digital transformation in the passenger transport industry

Digital transformation is desperately needed in the passenger transport industry. See how modern CX solutions can help bridge the gap between outdated systems and newer ones.

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Winning in the dynamic world of eCommerce and retail: the essential survival kit in uncertain times

In the first part of our eBook series ‘The changing landscape of eCommerce: view from a…

The changing landscape of eCommerce: view from a European retailer's lens

Countries around the world are experiencing soaring energy bills, supply chain disruptions, and the aftershocks of…

Six ways for small and mid-sized retailers to improve customer experience

In today’s competitive market, personalised customer service is what sets retailers apart. This ebook describes best practice to help you create customer loyalty.

Modern CX is long overdue in the passenger transport industry

A travel boom is upon us. Airlines, cruise companies and rail services need to refresh their CX if they want to cash in and create loyal customers for life.

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Engage, deflect or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.

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How AI and data analysis can help your business provide the personalised service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Ebook

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.