Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren’t doing enough to embrace the technology.

Era of intelligent CX: Zendesk to unveil new AI capabilities

At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.

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6 min read

WhatsApp chatbot: use this tool to optimise your customer service

Get to grips with everything about the WhatsApp chatbot: how it works, 4 advantages and 3 essential steps to activate and streamline your customer service

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4 min read

What is a sales analysis?

Sales analysis is the process of identifying and processing sales and revenue-related data. Processing this data…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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5 min read

How do you calculate your customer retention rate?

Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…

9 min read

Every company needs to be thinking about generative AI – here’s why

Prepare to see massive changes in how customers find products, engage with companies and experience brands – thanks to generative AI. In some cases, these changes are already taking place.

Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk

Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.

State of retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

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1 min read

Top 5 retail trends to watch for in 2024

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital and hyper-personalisation.

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3 min read

Elevating women and embracing equity: How 3 organisations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Better conversations with Zendesk bots

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages and economic uncertainty, AI helps customer service teams scale – and stay nimble.

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

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4 min read

How Zendesk for Startups program can help startups survive the funding winter

The global startup funding landscape has notably changed over the last year. We’ve seen venture capital…

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10 min read

30-60-90 day sales plan: examples, tips, and template

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

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4 min read

Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.

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4 min read

Why CX is a key differentiator in the rise of embedded finance

Embedded finance has become a hot topic in the last few years, offering new revenue streams…

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5 min read

3 consumer trends shaping grocery retail in 2023

Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…