New Zendesk app integrations are here

Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.

UJET Cloud Contact Centre – Calls/Chat

UJET Cloud Contact Centre – Calls and UJET Cloud Contact Centre – Chat (Support) empower support organisations to create intelligent workflows, make data actionable, and create a modern business model where companies have the right tools and technology to create an immersive, engaging and one-of-a-kind experience for their customers. UJET’s seamlessly integrated Call and Chat adaptors enable agents to focus on a more efficient, effective and positive customer experience, while taking full advantage of Zendesk’s platform. With the Agent Call adaptor, you’ll get features such as agent or auto-answer call configuration, configurable session notifications, automatic account look-up and existing/new ticket pop, real-time diagnostics, users’ profile data added to the ticket and more. With the Agent Chat adaptor, you’ll gain the ability to support web, mobile chats, SMS and social messaging, the ability to configure maximum chat concurrency per agent, agent or auto-dismissal of unresponsive chats and more, all from within Zendesk Support.

Digiteam Mobile Workforce Management

Digiteam Mobile Workforce Management (Support) gives you access to a complete mobile workforce-management platform without leaving Zendesk Support. Manage any type of external activity, including maintenance services, repairs, inspections, visits by the sales team, and others. Schedule the appropriate resource for each activity automatically or manually, taking into account availability, skills, tools and materials. Integrated with Zendesk Support, tickets can be automatically sent as work orders and dispatched to the field. Follow your team’s performance in real time among other business indicators in Digiteam’s analytical panel. With Digiteam’s Android app, teams have a guidance tool, access to technical documents, and can record time and materials applied in each service, as well as collect digital evidence as photos and customers’ signatures.

Harvest

Harvest (Sell) makes it easy to track time from your desktop, phone and favourite tools, including Zendesk Sell. Intuitive, visual reports make it easy to analyse your team’s time and keep projects on track. And if you need to invoice your clients, Harvest helps you to create invoices from your billable time, email them to your client and receive payment online. Enabling this app makes time tracking seamless by adding a Harvest timer directly to Zendesk Sell. You can start a Harvest timer from individual leads and deals in Zendesk Sell, so you don’t have to interrupt your workflow to track time. Time entries in Harvest even include a link back to the lead or deal where the timer was started, making your time easier to analyse.

SAP Sales Cloud C4C

SAP Sales Cloud C4C by LEAFWORKS (Support) helps you connect your SAP Sales Cloud instance to Zendesk Support. Show data from SAP entities, including accounts, individuals, customers, contacts, leads and opportunities, in the ticket sidebar. Customise screens fully with fields from SAP, use special field types and labels to structure data, see the screens in the preview directly, and even search for SAP customers and link the profile to a Zendesk user permanently. Display customers’ data, including leads and opportunities, in the ticket view.

Additional apps added in July

Unassign & Logout (Support) lets you click a button that unassigns all your tickets and moves them to the group before you log out. The app will let your agents unassign all their tickets quickly and efficiently. This way, no customers will be forgotten or left waiting when an agent leaves work.

Newsfeed for Guide (Support) shows the five most recent articles in your Help Centre right next to any ticket and highlights articles updated or created today. That way, no matter which ticket your agents are handling, they’ll be able to see up-to-date information directly inside Zendesk Support.

Zalo Integration (Support) lets you connect Zendesk Support to Vietnam’s premier chatting platform, Zalo. With Zalo Channel integration, Zendesk clients can connect and interact with their customers and Zalo users directly. It will also help you create and handle all Zalo messages in your Zendesk workflows.

Cronofy (Support) helps you schedule support and success calls from within Zendesk Support. The Cronofy Zendesk app automatically embeds all of the contact details for the customer into the booking link. It gives your agents control over working hours, buffer times, which conferencing service to use and many more options.

ZIWO for Sell (Sell) brings seamless calling to Zendesk Sell with call insights and reporting. Embed the ZIWO dialler into lead, contact or deal pages, and gain access to inbound and outbound calling with the ZIWO dialler. A complete call log is attached to every lead, deal or contact.

Server Monitor (Support) helps you monitor your server status and automatically create tickets in case of problems. Server Monitor will automatically check the status of your URL every two minutes. Set up monitoring for multiple servers, check the HTTP/HTTPS status or PING the server. Automatically create tickets in Zendesk in case of problems. Tag your tickets in order to implement your custom workflows.

Super Admin (Support) is a tool for updating agents and end users in bulk in Zendesk Support. A user with an admin role can search for agents or end users by several properties and then either export the results or select certain agents/end users to update in bulk.

Autopilot (Support) is a simple and visual marketing automation solution that enables your business to do more than just send emails. Connect Autopilot and Zendesk Support, and use the syncing of customer data to improve customer experience at every stage of the customer journey.

Internal Note (Support) lets you create an internal and public note simultaneously, even within a macro in Zendesk Support tickets, with one submission. An internal note can be added with submitting the app (so without submitting the ticket itself). For Enterprise customers, the app also allows users to post the note as a Sunshine Event.

Kodmyran Commerce (Support) integration provides a way to quickly connect your users and tickets inside Zendesk Support with users, orders, products and shipments from Kodmyran Commerce. It displays information about the order, such as when it was placed, its current status, the multi-store used, the order value and more.

Adherence (Support) gives you a dashboard to manage channel and group adherence in Zendesk. See which agent is working on which channels and groups in Zendesk. Auto-select AUX code based on the channel/group name.

RapidPro (Support) is an open-source product that allows you to build and scale mobile services easily from anywhere in the world. Flows can open tickets via different services, allowing human agents to take over communication with a contact. This integration allows your RapidPro flows to open Zendesk Support tickets, and lets you and your team engage with your contacts from there.

Holidays (Support) lets you import holidays based on country and calendar type directly into your schedule. Save your SLAs by never again forgetting to import a holiday into your schedule. These holidays can be imported directly from the app and can be specified by country (230 countries and 3,000 states supported) and type of holiday calendar (national, local, religious and observed).

Ticket PDF Download (Support) allows you to download a PDF copy of the ticket that you’re viewing. The exported PDF includes all the elements from the ticket, including font styles, lists and attachments.

MangoApps (Support) is an employee platform that combines popular applications such as Intranet, workspaces, file sharing, knowledge management, messaging, training, recognition and more into one comprehensive portal. Integrate MangoApps with your existing Zendesk Support account and enable users to manage their customer tickets from inside MangoApps as feeds in your project or group of choice.

Telerivet (Support) is an instant text-messaging platform for organisations anywhere in the world. Your end users can send support requests via SMS to a local phone number. These will appear as tickets in your Zendesk Support account. When your Zendesk Support agents reply, the replies will be sent as SMS messages from the same phone number.

To view the full list of incoming apps, follow our weekly release notes.