Integrations galore

Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.

Returnly

Returnly (Support) is the only returns solution that lets customers receive the right item before returning the wrong one. With Returnly, your customers are issued with instant credit to shop on your site after completing a return. When a customer converts, Returnly pays for the new order and takes the risk so that it can be fulfilled even before the return is delivered, creating an amazing experience while streamlining fulfilment and returns at scale. Returnly also provides returns management tools, as well as hosted and fully brandable end-customer touch-points. These include order and returns parcel tracking, along with self-service returns and exchanges. Returnly’s Zendesk integration helps your team be more efficient and effective by using fewer tools and answering questions about customer returns more quickly. Simply add the Returnly app to access returns merchandise authorisation (RMA) details from Zendesk Support tickets.

Wevo

Wevo (Support) (Sell) is an integration platform as a service (iPaaS). Wevo offers tools and functionalities that allow the user to build, configure and manage complex data integration in a simple and fast way, reducing the time required to provide integration between different systems with Zendesk Support or Sell. With a library containing +160 ready connectors with the main systems on the market and universal connectors that have the ability to communicate with any API, web service, database or file, you will be able to integrate systems and automate processes in your organisation up to 10 times faster.

Channels

Channels (Support) is a customer service phone system that uses customer data to help you respond quickly and efficiently to every conversation you have. With all the crucial information right at the start of every call, you’ll be able to provide excellent customer service in a matter of seconds. Solve customers’ problems faster than ever before. Using a click-to-call widget and customer card that you can access through it, you’ll see all customer details at the beginning of every call. No more interview-like customer support calls. Get straight to the point and increase customer satisfaction.

Height

Height (Support) is a powerful task-management tool for the whole team. By connecting Zendesk to Height, you can automatically track progress and send updates to your colleagues. You can create new Height tasks directly from a Zendesk ticket, making it easy to file bug reports or share feedback with the team. You can also link existing Height tasks to Zendesk tickets. For example, if there’s a support email about a known bug, you can link the ticket to the existing task in Height to keep track of it. Once a ticket has been linked to a Height task, the tasks will appear in the app side panel with key information, including assignees and status. When there are new chat messages on the linked task, or its status changes, you’ll see these on the Zendesk ticket.

Additional apps added in September:

Agent AI Helper (Support) (Chat) empowers your agents with smart suggestions and in-context assistance. Smart-reply suggestions suggest relevant macros and replies contextually to a given customer message. Agent Helper goes far beyond macros by picking up patterns in how your agents have responded in the past and constructing relevant reply suggestions.

AVOXI Genius Cloud Contact Centre (Support) automatically creates tickets in Zendesk Support to increase efficiency and improve resolution time. Automated ticket creation means that you will never miss a support request with automatic ticket creation in Zendesk. Access call recordings within Zendesk to understand first-hand details of any ticket.

Practice Manager Timer (Support) is a software tool that will take the pain out of running your business. Using the Zendesk app, you can capture time while working on a ticket. These timesheet entries will be stored against a job in Practice Manager, giving you transparency about how much time is being spent on a per-client basis.

Ring4 Meeting (Support) is a free conferencing service integrated into Zendesk to support customers with video calls and screen sharing. Ring4 Meeting supports voice, video and screen sharing with a simple link. It also supports scheduling or instant meetings directly from a Zendesk Support ticket, so you can connect easily with your customers.

Macros Reporting (Support) gives you the most comprehensive and detailed analytics on how macros are used across your Zendesk brands, groups, agents and ticket forms. Analyse global macro usage trends to understand productivity patterns and CSAT dependencies, track usage per macro level to keep knowledge assets up to date (i.e. deactivate outdated macros) and view individual macro usage by agents to close knowledge gaps.

Hevo (Support) is a no-code data pipeline as a service. Use Hevo to connect Zendesk Support as a source of data to your database or data warehouse in real time. It provides simple configurations, extensive data-transformation options and near real-time replication of your data to the data warehouse or database of your choice.

Push (Support) is a complete, intelligent, omni-channel tool allowing organisations to communicate with the public and automate repetitive processes via its powerful flow engine. Flows can open tickets via different services, allowing human agents to take over communication with a contact. This integration allows your Push flows to open Zendesk Support tickets, and lets you and your team engage with your contacts from there.

We’ve recently launched an updated themes section in the Marketplace and a new purchase experience for adding themes to your Guide account. Here are a few of the themes that have been added recently:

The Flatrock is a Zendesk theme with a standard structure. It’s the perfect template for creating a unique design because it’s easily customisable and you can change it without significant code modifications.

Braden is a Zendesk theme with a large hero unit on all pages and a sticky header with a search bar that is visible at all times. It has a playful, bright design. Article pages show content only so that nothing distracts your attention.

Mink is an ultra-modern Zendesk theme with a wave pattern and minimalist design. The homepage features a non-standard layout with custom blocks that overlap the hero unit.

Hudson is a Zendesk theme that is perfect for an FAQ-style Help Centre because it features accordions in sections. This template is fresh, playful and really fun to use.

Lotus One is a custom Zendesk theme that includes additional features such as side navigation, prev/next buttons, a sticky header and categories with icons on the homepage.

Role is a responsive and mobile-friendly Zendesk theme created by popular request. It helps to organise content around user roles and can also be suitable when category types are limited in number (2-5 categories).

Cool Wear has a simple, customisable and intuitive user-experience design. It’s simple and professional, and has easy access to Support on every page, including cool features such as notification banners, a customisable sidebar and loads of dynamic content.

Snap is a superb Zendesk Guide theme choice for your Zendesk Help Centre. Fully responsive, versatile and multi-purpose, with a clean interface and minimalist design, this keeps users focused on their goal.

Sprout has bold styling and clean formatting. Sprout is a prime Zendesk Guide theme choice for your Zendesk Help Centre.

To view the full list of incoming apps, follow our weekly release notes.