How to use Zendesk for IT

As an IT leader, everyone is looking to your team for guidance.

Employees count on you to answer their questions and troubleshoot their devices. Leaders are looking to you for strategic guidance on digital projects. Meanwhile, your team is on the hook for protecting organisational data and meeting compliance requirements.

With Zendesk, you can do more than simply react to incoming questions. You can share knowledge consistently, securely and at scale. You can reduce busywork and increase satisfaction.

In this guide, we'll show you how to use Zendesk to power your IT help desk.

• Help employees when and where they need it

• Gain efficiencies with AI-powered workflows

• Use data to demonstrate the impact of your work

• Build your ideal help desk by adding apps, integrations and customised workflows