Evaluating a new customer support tool can be a daunting task, and finding the right customer service tool for your organisation means finding one that fits the needs of your team and your customers. We’ve created a handy scorecard that outlines some of the must-haves that your customer support tool should provide, including:
Great customer experience
Easy-to-use agent interface
Useful support features built in
Ability to seamlessly collaborate
Flexibility in admin customisations and management
Robust reporting and analytics
Integrations with your existing business apps
Stellar product performance
Strategic partnership and support