Article • 16 min read
20 customer service CV examples + tips for 2024
Take the next step in your CX career with a customer service CV that stands out. Use one of our 20 templates below to get started.
Last updated October 20, 2024
In today's competitive job market, crafting a standout customer service CV is essential to creating a good first impression. Whether you’re just starting in the customer service field or a seasoned professional, a well-structured and tailored CV can be the difference between landing your dream job and not.
A strong customer service CV highlights your experience and the key skills and qualifications that make you an ideal candidate for the role. This document should also feature real-world examples of you contributing to exceptional customer experiences (CX).
As customer service roles rapidly evolve with the integration of new technologies and AI, keeping up with trending resume skills is more important than ever. Below, we share 20 customer service CV examples tailored for various roles in the industry, complete with tips to help you stand out and get hired.
More in this guide:
- Customer service CV examples
- 7 tips for writing a professional customer service CV
- Customer service skills to include on your CV
- Frequently asked questions
- Level up your expertise with Zendesk
Customer service CV examples
Before you start applying for jobs, you need a solid CV. Explore our 20 downloadable customer service CV templates to create your own dynamic and unique CV—no matter what customer service position you’re applying for.
Entry-level customer service CV example
Our entry-level customer service CV template is ideal for recent graduates or those with limited customer service experience. It focuses on transferable customer service skills like communication, problem-solving, and teamwork, which are essential in a customer-facing role.
If you’re new to the industry, emphasise any volunteer work, internships, or real-world experience where you interacted with customers or supported a team—even if they weren’t directly related to customer service.
| Do | Don’t |
|---|---|
| Use an objective statement and lean into your soft skills. | Leave excess white space if you can fill it with relevant projects. |
General customer service representative CV example
The customer service representative role is a cornerstone in many businesses, requiring communication skills, empathy, and efficiency. This CV template highlights agent performance and the ability to manage customer enquiries, solve problems, and maintain positive CX.
When using this template, don’t forget to quantify your achievements. When describing achievements like high customer satisfaction ratings and successful customer complaint resolutions, use metrics and data to illustrate your success.
| Do | Don’t |
|---|---|
| Use precise metrics to show your potential. | Use passive language to make vague references to your performance. |
Customer support CV example
Customer support roles often involve more technical responsibilities, including troubleshooting and product knowledge. This CV template showcases technical expertise, general agent experience, and customer service skills.
Use this template to highlight your experience with automated ticketing systems or other tools commonly used in customer support roles. Include specific examples of where you were required to work in high-pressure environments, manage a high volume of support tickets, troubleshoot complex issues, or provide clear technical explanations.
| Do | Don’t |
|---|---|
| List your technical skills. | Skip mentioning your experience with specific tools and systems. |
Customer service manager CV example
Customer service managers must lead teams, improve processes, and ensure departments meet performance goals. This template is ideal for highlighting leadership skills and past strategy results.
Use this CV template to focus on specific management scenarios, strategies you implemented, and customer service KPI achievements. If you’ve led initiatives that significantly improved customer satisfaction or efficiency, include those achievements prominently on your CV.
| Do | Don’t |
|---|---|
| Focus on your achievements as a team leader. | Leave out keywords or phrases from the job posting. |
Customer service supervisor CV example
Customer service supervisors are critical in overseeing daily operations and supporting team members. This CV template emphasises your ability to manage teams, resolve escalated issues, and contribute to the overall success of the customer service department.
Use this template to highlight your experience leading customer service training sessions, staff mentorships, and your ability to handle complex customer situations. Demonstrating your leadership capabilities and problem-solving skills will make your CV stand out to potential employers.
| Do | Don’t |
|---|---|
| Showcase problem-solving and decision-making skills. | Focus solely on individual tasks or interactions. |
Director of customer service CV example
A director role in customer service requires a strategic mindset and extensive leadership experience over large teams and departments. This template can highlight your ability to set and execute a vision, lead cross-functional teams, manage budgets, and drive business results.
Use this CV template to show your experience in developing and implementing customer service plans that align with overall business goals. Include any relevant metrics, such as improvements in customer satisfaction (CSAT) scores or reductions in operational costs, to demonstrate your impact at a high level.
| Do | Don’t |
|---|---|
| Relate how your education and experience contribute to department performance. | Neglect to mention your experience with innovative technology, tools, and software. |
Bilingual customer service example
In today’s global market, bilingual customer service skills are highly sought-after. This CV example emphasises language skills and the ability to offer multilingual customer support while serving diverse customer bases.
Focus on your experience delivering culture- and region-specific service and your ability to provide language support across different channels. Your bilingual customer service CV should also showcase your unique knowledge of cultural customs, differences, and needs by highlighting your experience working with individuals from specific backgrounds.
| Do | Don’t |
|---|---|
| Highlight your knowledge of multiple languages. | Over- (or under-) exaggerate your proficiency. |
Healthcare customer service rep CV example
Healthcare customer service representatives need to be empathetic, detail-oriented, and knowledgeable about healthcare procedures and regulations. This CV example showcases your ability to navigate the complexities of healthcare support while maintaining a patient-first approach.
When using this template, emphasise your understanding of healthcare systems, patient confidentiality, and experience handling sensitive interactions. Remember to highlight relevant training, certifications, and technical skills—like success using healthcare CRM—and specific examples of how your healthcare service improves CX.
| Do | Don’t |
|---|---|
| Show you’re qualified for hospital customer service by addressing industry-specific criteria. | Include any personal or patient health information. |
Call centre representative CV example
This template focuses on an agent’s ability to manage customer enquiries efficiently while maintaining a high standard of call centre service. Call centre representatives need to be quick thinkers, excellent communicators, and able to handle high volumes of calls, so use your CV to highlight skills and experiences that support these needs.
When creating a call centre CV, mention your relevant experiences with call centre software, your ability to work in fast-paced environments, and your success in meeting performance targets, such as resolution times or customer satisfaction scores.
| Do | Don’t |
|---|---|
| Prioritise relevant call centre skills at the top of the CV. | Force in every accomplishment and skip over your soft skills. |
Call centre supervisor CV example
Call centre supervisors are responsible for overseeing team performance, meeting operational goals, and coaching agents on call centre skills. This template allows you to highlight your leadership skills, management experience, and process optimisations.
Use this template to focus on your call centre management experience, strategy implementation, and issue resolutions. Demonstrate your ability to lead team meetings, exceed performance targets, execute quality monitoring, provide performance feedback, and ensure adherence to company policies.
| Do | Don’t |
|---|---|
| Exhibit your know-how to develop call centre personnel and improve department performance. | Miss out on highlighting team development. |
Hospitality CV example
Successful hospitality service workers use strong communication and cultural awareness skills to deliver exceptional support. This CV example allows you to focus on your success in providing exceptional CX while managing customer relations.
Showcase your experience in overseeing guest services, resolving conflicts, and managing hospitality management systems. For example, hotel customer service employees must manage guest expectations, so include details of successful management experiences in your CV to showcase your abilities.
| Do | Don’t |
|---|---|
| Reference real-world experiences using hospitality software and skills. | Make your CV difficult to scan. |
Bank customer service representative CV example
This CV prioritises customer-focused and detail-oriented skills. It is great for showcasing account management and banking system knowledge. Bank customer service representatives can also use this CV example to show their strong understanding of financial products, tools, and software.
When using this template, emphasise your knowledge of financial software and banking customer service and your ability to manage sensitive financial information. Also, highlight your commitment to accuracy, customer satisfaction, and upholding banking regulations.
| Do | Don’t |
|---|---|
| Describe your career progression and increased responsibilities. | Include references to sensitive financial information. |
Retail sales associate CV example
As the face of the shop, retail sales associates are responsible for providing excellent customer service and driving sales. This template highlights your sales skills, customer interaction experience, and product knowledge. Plus, you can include specific examples of your experience meeting and exceeding sales targets, providing personalised customer service, and contributing to a positive shopping experience.
If you’ve received any awards or recognition for your sales performance, have experience with omnichannel retail, or have managed retail customer service software, make sure to include those details in your CV.
| Do | Don’t |
|---|---|
| Describe how you increased sales through building relationships. | Forget to mention general service skills and tool experience. |
Retail manager CV example
As a retail manager, you must oversee store operations, manage staff, and ensure a high level of customer satisfaction. This CV template allows you to showcase your leadership skills, operational expertise, and ability to drive sales.
Remember to demonstrate your experience optimising store performance, leading and growing a retail team, and implementing strategies that have increased sales or customer engagement.
| Do | Don’t |
|---|---|
| Share your philosophy on managing employees and interacting with customers. | Focus too much on day-to-day activities or neglect to mention leadership initiatives. |
Technical support CV example
Technical support roles require a deep understanding of technology and the ability to explain complex issues to customers simply. This template highlights your technical expertise, problem-solving skills, and service desk knowledge.
Focus on your software or hardware experience and troubleshooting abilities. If you have experience with remote support software or have received positive customer feedback, be sure to include those details in your CV.
| Do | Don’t |
|---|---|
| Identify technical proficiencies. | Forget to mention customer-specific skills. |
Senior customer success manager CV example
Building long-term relationships with customers and ensuring their success with your company’s products or services is crucial for senior customer success managers. With this CV example, you can showcase your experience managing customer success strategies and accounts.
Use this template to emphasise your ability to manage large accounts, drive customer retention, and achieve high satisfaction scores. Highlight any experience you have leading a customer success team or scaling customer success programmes.
| Do | Don’t |
|---|---|
| Highlight your strategic leadership abilities. | Forget to mention cross-department collaborations. |
Customer care CV example
Customer care roles focus on providing exceptional service and ensuring customers feel valued and supported. Using this CV example, you can showcase your skills in managing customer interactions, resolving issues, and contributing to overall customer satisfaction.
Be sure to focus your CV on your experience handling customer enquiries, your empathy and communication skills, and any initiatives you’ve taken to improve CX.
| Do | Don’t |
|---|---|
| Demonstrate your empathy and compassion. | Fill your CV with vague achievements or unquantifiable successes. |
Mid-level customer service CV example
For those with a few years of experience in customer service, this mid-level CV template will showcase your growth and accomplishments in the field. Don’t be afraid to highlight your ability to manage more complex customer interactions and contribute to team success.
Focus your CV on your experience with customer service tools, your ability to handle ticket escalations, and any leadership roles you’ve taken on. Demonstrating your ability to excel in a mid-level role will help you advance your career.
| Do | Don’t |
|---|---|
| Focus on past leadership experiences, like mentoring junior-level employees. | Overlook the value of your soft skills, like communication and patience. |
Logistics customer service CV example
In a logistics customer service role, you need a strong understanding of supply chain processes and the ability to manage customer enquiries related to shipping, delivery, and order fulfilment.
Use this CV to emphasize your experience engaging with different departments, managing customer expectations, and resolving logistics issues. Plus, showcase any experience using field service management software or improving delivery processes.
| Do | Don’t |
|---|---|
| Emphasise your technical knowledge and understanding of logistics terminology. | Go overboard using too much industry-specific jargon. |
Airline customer service CV example
Use an airline customer service CV template to emphasise your unique skill set, including the ability to manage high-stress situations, provide excellent service to travellers, and manage complex logistics.
This template is designed to showcase your experience in the airline industry by focusing on your past travel-related issue resolutions, experience with airline reservation systems or travel customer service software, and team management in the travel industry.
| Do | Don’t |
|---|---|
| Focus on your experience working on travel customer service teams. | Ignore the job description and outlined role requirements. |
7 tips for writing a professional customer service CV
A well-crafted CV is your ticket to landing your dream customer service job. Highlight your skills and experiences in a clear, concise, and compelling way. By following these tips, you can create a customer service CV showcasing your dedication to providing exceptional CX and positioning you as a top candidate.
1. Keep it short and easy to read
In the fast-paced world of customer service, hiring managers spend a limited amount of time reviewing CVs. Prioritise clarity and impact by aiming to create a one-page CV that highlights your most relevant skills and experiences.
2. Highlight soft skills and hard skills
Customer service roles require a blend of soft and hard skills, so ensure your CV reflects both. Showcase soft skills like communication, customer empathy, and interpersonal skills alongside relevant technical abilities like proficiency in customer service software or industry-specific knowledge.
3. Include a customer service CV summary or objective
A strong CV summary or objective can grab the attention of hiring managers right off the bat. Make sure to tailor this section to the specific role you’re applying for, and don’t be afraid to briefly introduce yourself and your career goals. Plus, it’s always great to highlight the key qualifications and most relevant skills you mentioned in your customer service cover letter in this section.
4. Use action verbs and keywords
Use action verbs like “managed,” “resolved,” “developed,” and “improved” to describe your accomplishments and demonstrate your abilities. Incorporate relevant keywords from the job description throughout your customer service CV to ensure it piques the interest of applicant tracking systems (ATS).
5. Highlight experience working with customers
Whether related to retail, contact centre, hospitality, or some other industry, showcase your direct experience working with customers. Provide specific examples of how you successfully resolved issues or contributed to customer satisfaction.
6. Tailor your customer service CV for each position
Don't submit a generic CV. Instead, adapt your CV's experience and skills sections to align with the job description's specific requirements and focus areas. Also, update your summary or objective section to directly relate to the duties and responsibilities of a particular position.
7. Proofread your CV
Nothing ruins a great CV (and a promising candidate) faster than typos or grammatical errors. Proofread your CV carefully, or ask a friend or mentor to review it before submitting it. You can also use AI-powered editing tools to perfectly edit your customer service resume.
Customer service skills to include on your CV
Customer-oriented businesses and employers prioritise candidates showcasing a blend of hard skills and soft skills. Below, we’ve included a list of key customer service skills to focus your customer service training on and include on your CV.
Customer centricity
Customer-centric service is about putting the customer’s needs first. This skill showcases your commitment to understanding and meeting customer expectations, providing exceptional customer service, and genuinely desiring to help others.
Excellent communication skills
Effective written and verbal customer communication is key for building rapport and resolving customer enquiries clearly and professionally. This skill should highlight your ability to listen to customers, convey information clearly, and resolve issues efficiently.
Problem-solving skills
Showcase your ability to quickly and effectively solve customer problems by analysing customer needs, identifying solutions, and providing examples of how you’ve successfully implemented ideas efficiently.
AI experience
It’s becoming more common for customer service candidates to have experience with AI in customer service. Chatbots are an advancing technology, and many agents are familiar with how they can improve their day-to-day interactions. Consider mentioning on your CV any experience you have with chatbot interactions and suggesting topics for them to handle.
Agent-facing AI tools can also help guide agents through interactions by summarising detailed tickets, refining tone, delivering proactive insights into customer needs, suggesting responses, and more. If you’re inexperienced—or simply want to learn more—taking courses on AI customer service tools or joining webinars are great ways to build up AI knowledge to include on a CV.
Frequently asked questions
Level up your expertise with Zendesk
Refining your customer service skills is essential for enhancing your customer service CV—not to mention advancing your career and delivering good customer service. With professional education, you can exponentially elevate your (and your team’s) customer service expertise.
Gain invaluable knowledge with Zendesk Training, a comprehensive suite of online training, credentialing, and certification programmes today.
