The Zendesk Customer Service Benchmark

Stand out from the crowd

Great customer service creates happy customers, and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.

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Get ahead of the curve

The Zendesk Benchmark allows organisations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion — it’s the single best data index based on actual customer support interactions from 99,000 companies using Zendesk.

Based on data from:

6.2B

Tickets

2.1B

Customers

1.6M

Agents

159

Countries

See where you stand

It’s simple — select your industry and see how you’re performing against your peers.

Know what’s trending in CX Trends 2024

Zendesk is back for the sixth year of CX Trends. This year we’re coming in hot with insights from 7,000 consumers and businesses across 20 countries to reveal ten strategic trends that unlock the power of intelligent CX.

70% of CX leaders are rethinking their entire customer journey. Tap into the expertise of Zendesk and stay ahead of the curve with our exclusive insights into 2024 trends.

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Learn from our research

Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practice from 90,000 organisations.