The Zendesk Customer Service Benchmark

Stand out from the crowd

Great customer service creates happy customers, and happy customers keep business booming. One of the ways to keep them happy is getting ahead of their expectations. Luckily for you, we have an entire Data Science team dedicated to helping Zendesk customers unlock the patterns and insights to make it happen.

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Get ahead of the curve

The Zendesk Benchmark allows organisations to measure their customer support performance against their peers. Think of it as a friendly competition. It isn’t a survey or an expert opinion — it’s the single best data index based on actual customer support interactions from 99,000 companies using Zendesk.

Based on data from:

6.2B

Tickets

2.1B

Customers

1.6M

Agents

159

Countries

See where you stand

It’s simple — select your industry and see how you’re performing against your peers.

CX Trendsetters surge ahead of peers with human-centric AI as their advantage

We surveyed more than 10,000 CX leaders across 22 countries to understand what’s top of mind and keeping them up at night – and how we can help.

We’ve gathered these insights into our seventh annual Zendesk CX Trends report, identifying five emerging trends that map out a clear path for CX leaders and organisations to harness the full potential of AI to transform their customer experience and drive impactful results – in 2025 and beyond.

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Learn from our research

Data doesn’t matter if you don’t know what to look for. With our library of customer experience resources, you can research what matters to you and learn best practice from 90,000 organisations.