Startups get Zendesk free for up to 2 years

• Must be a brand new Zendesk subscriber (previous or active paid customers may not participate)

• Must have fewer than 250 employees

• If employee size 50-249, must be referred by a partner

•  No more than series B in venture funding

• Company must be under 10 years old

• Zendesk may revoke the free trial if your company does not meet these requirements.

Whether you are venture-backed, bootstrapped, or anywhere in between, we are committed to supporting founders at every stage of their journey.

Our basic eligibility criteria (listed above) govern general admission into the startup program. Once accepted, the baseline program length for all startups is 6 months. 

Extended offers of 1 or 2 years are tied to specific institutional funding partnerships, such as our VC and accelerator partners. These extended terms vary depending on the depth of our relationship with your investor or accelerator network, as well as factors like team size and funding stage.

If you are not currently affiliated with an established partner in our ecosystem, your program term will be the standard 6 months. If your startup is affiliated with a VC or accelerator, we recommend applying through their specific community referral link that you can get directly from them.

No credit card is required upfront, but when your trial ends, you’ll need to choose a paid plan to keep using your Zendesk account.

This trial is for qualifying startups and extends your trial from 14 days up to 2 years for qualified startups. It also provides access to additional resources like a digital hub and events with partners like VCs and accelerators.

Zendesk for Startups is redeemable for up to 2 years free of the Zendesk Professional Suite and Copilot.  The number of agents offered may vary based on your funding profile and partner.  Use and access to Zendesk Services under this program shall be governed by Zendesk’s MSA and other applicable policies located on our website.  For more detail on what is included in Suite Professional, see our Plans and Pricing Page.

Visit our plans and pricing page to choose the best fit for your team. Zendesk is an all-in-one, AI-powered customer service solution that includes Ticketing, Messaging, Help Center, and Voice. Every plan comes with automations and AI agents to boost efficiency and resolve customer issues 24/7.

Customers on any Zendesk Suite plan have access to online support, as well as learning resources such as how-to videos, on-demand training for agents and admins, the Zendesk Help Center, and Community. For additional fees, customers can access prescriptive guidance, custom training, hands-on configuration, 24/7 support, and implementation services to ensure teams are set up for success.

Yes. Zendesk offers 1,000+ prebuilt apps and integrations in the App Marketplace, so you can connect your favorite tools and streamline workflows with zero coding required.

As part of the startups program, you’ll get access to our core product for free, along with a curated library of many resources designed to help early-stage companies grow—think best practice guides, webinars, and self-serve onboarding materials. You'll also be invited to join our startup community, where you can connect with other founders, share insights, and learn from each other’s experiences.