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ZENDESK FOR ENTERPRISE

Customer service software to scale confidently

Zendesk’s Resolution Platform is built to resolve your issues, not just deflect them. Leave the heavy lifting behind and pick a solution that just works.

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BUILT FOR THE ENTERPRISE

Optimise your customer experience

Deliver consistent, quality service

Resolve issues confidently with AI-powered QA. Evaluate 100% of interactions to continuously improve resolution quality. Turn consistent service into lasting loyalty.

Quality Assurance

Automate resolutions at scale

Handle high volumes with ease. Streamline workflows and let AI take on repetitive tasks – so your agents can focus on what matters most: complex, high-value support.

AI and automation

Turn data into strategic advantage

Make data-driven decisions with enterprise-grade analytics. Get a holistic view of service interactions with unified data across channels and teams.

Reporting and analytics

ZENDESK RESOLUTION PLATFORM

Open, flexible architecture for service

Whether you use APIs or no-code tools, Zendesk’s AI-driven platform offers flexible, purpose-built solutions to connect essential systems, centralise data and design bespoke experiences that are unique to your business.

Explore platform

SECURITY AND COMPLIANCE

Enterprise-grade protection

Fortune 100 companies trust our platform, which prioritises security and compliance. We meet strict regulatory and industry standards – including PCI, HIPAA and GDPR. For your most unique needs, our Advanced Data Privacy and Protection provides enhanced encryption and controls.

Full compliance details

ZENDESK WORKS FOR YOU

Tailored to your needs

Bring your vision to life

Partner with world-class service experts to tailor and roll out Zendesk. From strategic implementation to continuous optimisation, our Professional Services team will help you quickly realise value and elevate your service offerings.

Start the partnership

Explore your industry

Every industry has its own challenges and we understand yours. Whether you work in retail, manufacturing, financial services or another sector, we’ll help you make the most of Zendesk.

View Zendesk industries

Enterprise customer stories

Compass

+9%

resolution rate

65%

one-touch resolution

“Every action that reduces your handling times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”

Amy Velligan

Director of Support

Read more
Siemens

86%

CSAT

600

Zendesk users

“Ultimately, we want to get to the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that.”

Steven Franklin

Head of Global Customer Services at Siemens Financial Services

Read more
SMC

15+

languages supported

1,000+

agents

“Time-to-cash absolutely improves with Zendesk; with faster resolution times, SMC fulfils and invoices orders more quickly.”

Robin Rodriguez

Global Manager of Platform and Service Delivery at SMC Corporation

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Staples

94%

first-call resolution

3x

improvement in agent happiness

“Customer service can be a sales driver, not just a cost centre. If leadership understands how valuable those conversations are and invests in the team, it can help turn customers into loyal, raving fans.”

Bonni Poch

Manager, Customer Experience and Training

Read more
Compass

+9%

resolution rate

65%

one-touch resolution

“Every action that reduces your handling times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”

Amy Velligan

Director of Support

Read more
Siemens

86%

CSAT

600

Zendesk users

“Ultimately, we want to get to the point where we have a holistic global digital customer journey. With Zendesk as the foundation and the various apps and integrations such as AI sitting on top of that, we are getting closer and closer to achieving that.”

Steven Franklin

Head of Global Customer Services at Siemens Financial Services

Read more
SMC

15+

languages supported

1,000+

agents

“Time-to-cash absolutely improves with Zendesk; with faster resolution times, SMC fulfils and invoices orders more quickly.”

Robin Rodriguez

Global Manager of Platform and Service Delivery at SMC Corporation

Read more
Staples

94%

first-call resolution

3x

improvement in agent happiness

“Customer service can be a sales driver, not just a cost centre. If leadership understands how valuable those conversations are and invests in the team, it can help turn customers into loyal, raving fans.”

Bonni Poch

Manager, Customer Experience and Training

Read more
Compass

+9%

resolution rate

65%

one-touch resolution

“Every action that reduces your handling times increases your capacity to assist more customers, which is particularly valuable when your company is growing quickly.”

Amy Velligan

Director of Support

Read more

See Zendesk in action

View demoContact Sales